autotask & connectwise

[pceinc]

Originally Posted by nennis2k4

Do you use Auto Task with another Accounting Software?? Thanks.

Yes, we transfer our AT invoices to Quickbooks.

[4ycr]

well CW still have not contacted me so I have signed up with Autotask for 6 months. I will see how it goes but I am hoping it will go well.

[ProTech-MN]

A PSA tool is on my to-do list for this year as well so I'm curious to hear about anyone's experiences with AT/CW or others too...

I've casually looked at AT & CW over the last year or so, but I didn't realize that AT Go was no longer offered - is there a replacement offering or did they simply adjust the minimum user req's on their Pro product?

-Randy

[4ycr]

I haver a 1 user license on autotask, apparently the only difference was the setup fee, which is used to give training on the system. So far I have had 3 hour long calls showing me the different parts of the system and how to set it up.

I will see how it goes as I only signed up for 6 months

[bwhatley87]

What are the costs for your one user and setup fee? Have you had a good experience so far?

[tminer]

Originally Posted by bwhatley87

What are the costs for your one user and setup fee? Have you had a good experience so far?

+1 Im interested as well? Im also using the GFI system.

[dweebsonduty]

I have looked at both of them and they aren't bad but are kind of complicated and too expensive for most techs. I wrote my own web app to do this work and am looking for beta testers if anyone is interested.

My idea is to build a tool for computer techs by computer techs.

Just click the link in my sig.

[4ycr]

While I don't want to disclose what I am paying I did get a good discount on it. The GFI integration was very easy, it allows you to match up existing clients with those being monitored as well as add new ones. You also get the option to pre populate certain fields lick IP address, computer name etc...

While it is a lot more expensive than the programs some of the members here have written I am wanting to get more in to managed services so using just now will let me learn the system and I am using it to track all my repairs as fewer and fewer are done in my workshop now.

I have the mobile app which allows me to update my tickets on the road without using a browser and it also allows my customers to type in a password to say I have finished the job.

[tminer]

ConnectWise called me pretty quick so it may have been since you were across the pond that it took so long.

ConnectWise is more expensive if you only have 1 user since you have to pay for a minimum of 2 users.

AutoTask also offered me a discount. I'm still up in the air about whether to go with with Autotask or pay outright (avoiding monthly fees) and use commitcrm. Of course paying the monthly fee for autotask means everything should be up to date, so im still on the fence.

[PSG-Samuel]

Originally Posted by tminer

ConnectWise called me pretty quick so it may have been since you were across the pond that it took so long.

ConnectWise is more expensive if you only have 1 user since you have to pay for a minimum of 2 users.

AutoTask also offered me a discount. I'm still up in the air about whether to go with with Autotask or pay outright (avoiding monthly fees) and use commitcrm. Of course paying the monthly fee for autotask means everything should be up to date, so im still on the fence.

What decision did you make in the end with regards to this?