Originally Posted by NETWizz
Yes, it is your problem. Probably going to have to get that password from the customer.
Other than that probably only the drive manufacturer can over-ride it...
You can look for some software on the Internet, but often times the only solution is to remove the hard drive then check that the BIOS is totally free of any passwords and install a new drive. It sucks; I know.
That said, it provides reasonable security where BIOS passwords don't.
I ran a couple more tests and determined the drive is shot, so he wants me to replace it, so I should be ok then? or will something in the bios mess me up installing a new drive? There does not seem to be any way for me to select any option to change the password from the bios menus.