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Old 07-05-2011, 06:10 AM
hoosier13 hoosier13 is offline
Join Date: Jun 2011
Posts: 22
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Default join.me

I have used join.me a couple of times and have been very impressed by its ease of use. I did loose control of a computer that I was connected to today, but I could still see what was on the screen and think that this issue was due to a slow internet connection on their end. Also, my control eventually came back. Does anyone else use join.me?
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Old 07-05-2011, 07:11 AM
nXtGenPC nXtGenPC is offline
Join Date: Jul 2010
Posts: 208
nXtGenPC is an unknown quantity at this point

Haven't tried it yet but glad to hear it works well! I kind of want one of my non-contract customers to call me with an issue I can fix by remote (contact customers are all in LogMeIn already)
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Old 07-05-2011, 11:31 AM
PCSupportGlasgow PCSupportGlasgow is online now
Join Date: Sep 2009
Location: Scotland, UK
Posts: 1,256
PCSupportGlasgow will become famous soon enough

not that good for Remote repairs and certainly wouldnt recommend it if your charging your clients but it has its place and can be a valuable addition to your arsenal to see what going wrong if a client cant connect to your remote repair software.
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Old 10-04-2011, 12:24 AM
thepchero thepchero is offline
Join Date: Oct 2011
Location: Chicago
Posts: 7
thepchero is an unknown quantity at this point

I used it a few times before and it worked fine for me. However, my primary remote control tool is the free online tool offered by showmypc.com.
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Old 10-04-2011, 05:12 AM
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16k_zx81 16k_zx81 is offline
Join Date: Sep 2010
Location: South Australia
Posts: 3,835
16k_zx81 is a jewel in the rough16k_zx81 is a jewel in the rough16k_zx81 is a jewel in the rough

I have to say I agree with above. The point of "used it a few times but had a problem..." would be a deal-killer for me.

Professional remote control/repairs = no time or tolerance for anything that causes delays or inconvenience of any kind for me or for my customers.

Personally I use Techinline - reason being that my rate of remote repairs is relatively low (maybe 5-10 per month) and so I like that I can pay per session without any overhead/ongoing subscription fee - just costs what I use and nothing more.

Its been rock solid and am very happy with it.
"Do something you love, and you'll never work a day in your life"
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Old 10-04-2011, 06:48 AM
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Xander Xander is online now
Join Date: Oct 2008
Location: Niagara region, Ontario
Posts: 6,856
Xander is just really niceXander is just really niceXander is just really niceXander is just really nice

What you might consider it for is if you've got a better remote support program that the end user might have trouble starting on their end.
Other than that, it is a screen sharing option, not a remote support option.

I'm trialing ScreenConnect and have had very minor issues with it (e.g. it can't currently touch Kaspersky/Avast windows). I'll likely be buying it when the trial is done.
Xander St Catharines Computer Repairs

New here? Watch this and read this. Remember, it's not our problem, it's yours so ask your questions well.
e.g. Make/Model#, Win version/SP#, BSOD 0x#. Consider posting Event Viewer logs, Autoruns exports or something.
More info means better answers and less snark.

Don't be parasitic and only pose your own questions or come around once a year for help. Help others.
Never trust a "tech" with a hotmail address.
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