Go Back   Technibble Forums > Service Solutions > Remote Support

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 07-05-2011, 05:10 AM
hoosier13 hoosier13 is offline
 
Join Date: Jun 2011
Posts: 22
hoosier13 is an unknown quantity at this point
Default join.me

I have used join.me a couple of times and have been very impressed by its ease of use. I did loose control of a computer that I was connected to today, but I could still see what was on the screen and think that this issue was due to a slow internet connection on their end. Also, my control eventually came back. Does anyone else use join.me?
Reply With Quote
  #2  
Old 07-05-2011, 06:11 AM
nXtGenPC nXtGenPC is offline
 
Join Date: Jul 2010
Posts: 207
nXtGenPC is an unknown quantity at this point
Default

Haven't tried it yet but glad to hear it works well! I kind of want one of my non-contract customers to call me with an issue I can fix by remote (contact customers are all in LogMeIn already)
Reply With Quote
  #3  
Old 07-05-2011, 10:31 AM
PCSupportGlasgow PCSupportGlasgow is online now
 
Join Date: Sep 2009
Location: Scotland, UK
Posts: 1,125
PCSupportGlasgow will become famous soon enough
Default

not that good for Remote repairs and certainly wouldnt recommend it if your charging your clients but it has its place and can be a valuable addition to your arsenal to see what going wrong if a client cant connect to your remote repair software.
Reply With Quote
  #4  
Old 10-03-2011, 11:24 PM
thepchero thepchero is offline
 
Join Date: Oct 2011
Location: Chicago
Posts: 7
thepchero is an unknown quantity at this point
Default

I used it a few times before and it worked fine for me. However, my primary remote control tool is the free online tool offered by showmypc.com.
Reply With Quote
  #5  
Old 10-04-2011, 04:12 AM
16k_zx81's Avatar
16k_zx81 16k_zx81 is offline
 
Join Date: Sep 2010
Location: South Australia
Posts: 3,791
16k_zx81 is a jewel in the rough16k_zx81 is a jewel in the rough16k_zx81 is a jewel in the rough
Default

I have to say I agree with above. The point of "used it a few times but had a problem..." would be a deal-killer for me.

Professional remote control/repairs = no time or tolerance for anything that causes delays or inconvenience of any kind for me or for my customers.

Personally I use Techinline - reason being that my rate of remote repairs is relatively low (maybe 5-10 per month) and so I like that I can pay per session without any overhead/ongoing subscription fee - just costs what I use and nothing more.

Its been rock solid and am very happy with it.
__________________
"Do something you love, and you'll never work a day in your life"
Reply With Quote
  #6  
Old 10-04-2011, 05:48 AM
Xander's Avatar
Xander Xander is online now
 
Join Date: Oct 2008
Location: Niagara region, Ontario
Posts: 6,437
Xander is a jewel in the roughXander is a jewel in the roughXander is a jewel in the rough
Default

What you might consider it for is if you've got a better remote support program that the end user might have trouble starting on their end.
Other than that, it is a screen sharing option, not a remote support option.

I'm trialing ScreenConnect and have had very minor issues with it (e.g. it can't currently touch Kaspersky/Avast windows). I'll likely be buying it when the trial is done.
__________________
Xander St Catharines Computer Repairs

New here? Watch this and read this. Remember, it's not our problem, it's yours so ask your questions well.
e.g. Make/Model#, Win version/SP#, BSOD 0x#. Consider posting Event Viewer logs, Autoruns exports or Speccy reports.
More info means better answers and less snark.

Don't be parasitic and only pose your own questions. Help others.

D7 question/idea/etc? Bring it to the D7 Forums.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:13 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.