join.me

[hoosier13]

I have used join.me a couple of times and have been very impressed by its ease of use. I did loose control of a computer that I was connected to today, but I could still see what was on the screen and think that this issue was due to a slow internet connection on their end. Also, my control eventually came back. Does anyone else use join.me?

[nXtGenPC]

Haven't tried it yet but glad to hear it works well! I kind of want one of my non-contract customers to call me with an issue I can fix by remote (contact customers are all in LogMeIn already)

[PCSupportGlasgow]

not that good for Remote repairs and certainly wouldnt recommend it if your charging your clients but it has its place and can be a valuable addition to your arsenal to see what going wrong if a client cant connect to your remote repair software.

[thepchero]

I used it a few times before and it worked fine for me. However, my primary remote control tool is the free online tool offered by showmypc.com.

[16k_zx81]

I have to say I agree with above. The point of "used it a few times but had a problem..." would be a deal-killer for me.

Professional remote control/repairs = no time or tolerance for anything that causes delays or inconvenience of any kind for me or for my customers.

Personally I use Techinline - reason being that my rate of remote repairs is relatively low (maybe 5-10 per month) and so I like that I can pay per session without any overhead/ongoing subscription fee - just costs what I use and nothing more.

Its been rock solid and am very happy with it.

[Xander]

What you might consider it for is if you've got a better remote support program that the end user might have trouble starting on their end.
Other than that, it is a screen sharing option, not a remote support option.

I'm trialing ScreenConnect and have had very minor issues with it (e.g. it can't currently touch Kaspersky/Avast windows). I'll likely be buying it when the trial is done.