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Old 03-01-2011, 10:09 PM
Don W. Don W. is offline
 
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Default I had to laugh

Got my first computer support call today. Now remember I'm a senior (hate that word!) and I'm aiming my services at that age group. My only "advertising" is a flier hanging up at the local Senior Center.

So this lady calls and her machine won't shut off. "Try holding the button down and see what happens" I say. Machine goes off, I'm now a hero. "What version of Windows do you have?" I ask. "Microsoft," she says. Ooookay "what dose it say when it starts up? "Toshiba," she says.

Very nice and now very happy lady but I'm wondering how big of a can of worms I may have opened...

No charge, computer fixed. For now at least we're both happy.
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Old 03-01-2011, 10:14 PM
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That's great. Reminds me of some of my customers I had on the Help Desk I worked on.
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Old 03-01-2011, 11:12 PM
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Thats great... I advertise in a local paper and a lot of my calls are from older people that have no idea how to use a computer when something goes wrong. Have to say that senior people are so far my best clients and they appreicate anyone that is willing to help them.

The senior community needs help with their computers to.. So if you are targeting your service to them then I think its great...
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Old 03-01-2011, 11:24 PM
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Hate to say it but get used to it. I had a (sr) customer call me once saying he couldn't get his email. What he really should have been saying was, "It won't turn on." It was a good lesson in asking better questons.

Not that seniors have cornered the market on these kind of answers but....
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Old 03-01-2011, 11:51 PM
Don W. Don W. is offline
 
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Quote:
Originally Posted by eHousecalls.ca View Post
Hate to say it but get used to it. I had a (sr) customer call me once saying he couldn't get his email. What he really should have been saying was, "It won't turn on." It was a good lesson in asking better questons.

Not that seniors have cornered the market on these kind of answers but....
No prob, I learned the ropes so-to-speak working at a school dist. Teachers can have trouble getting their email.
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