How do you remote repair a BSOD

[frenchscottie]

I saw on a Techs site for remote repair on a BSOD, how can you do that? I suppose you have to get into safe mode?

[Xander]

Some BSODs will occur even in Safe Mode (think about ram and hard drive errors).

Any site claiming they can fix any BSOD remotely is full of it. The best they can do is get to the Event Viewer quick enough to diagnose it.

One cannot fix bad RAM or replace a bad hard drive remotely.

[frenchscottie]

Originally Posted by eHousecalls.ca

Some BSODs will occur even in Safe Mode (think about ram and hard drive errors).

Any site claiming they can fix any BSOD remotely is full of it. The best they can do is get to the Event Viewer quick enough to diagnose it.

I thought so.


One cannot fix bad RAM or replace a bad hard drive remotely.

Wouldn't it be good if you could.

[colonydata]

Originally Posted by frenchscottie

Wouldn't it be good if you could.

that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

[frenchscottie]

Originally Posted by colonydata

that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

Yeah that's a good idea - you could have it free with the newspapers with instructions and your phone number printed on it.
You could have a "WARNING DO NOT INSERT IN DVD/CD DRIVE UNLESS YOUR PC IS NOT WORKING PROPERLY."

[ATTech]

Barring hardware failures, it's possible if the computer has Intel vPro.

[BostonGeek1]

they're assuming safe mode will work........basically narrowing it down to bad drivers or software that launches on startup....

[16k_zx81]

I guess it would work if it was one of those blue-screen screensavers

[Painless]

Originally Posted by colonydata

that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

HI colonydata
As you can see I'm a newbie. I like the idea of a live CD with teamviewer incorporated. My knowledge of scripting is limited but I assume it is possible to have your live CD launch into teamviewer.
Can you point me in the right direction to find out how to do this.
I have tried to get my head round setting up a Winpe

1.


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[colonydata]

i am looking into it.