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#1
11-12-2010, 04:53 AM
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Blue screen
I was defragmenting with defraggler and after it finished i restarted the computer, then right after the microsoft windows xp boot logo came up i got this blue screen. This computer is pretty old, and it wont boot from any of my cd's or usb's. i tried last known good configuration, and i got the same error. Also, safe mode isnt working either because I get the same blue screen.
STOP: c000021a {Fatal System Error} The Windows Logon Process system process terminated unexpectedly If there's no way I can fix it, what do you suggest I tell my client. I'm really worried because it was working when he gave it to me and it's like if I left it worse than before. This is the first time this happens to me and I feel real bad. I'm not going to charge anything please help i would really appreciate it Last edited by dannyp32; 11-12-2010 at 06:18 AM. 
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#2
11-12-2010, 08:13 AM
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If you can't boot from cd or usb then you're going to have trouble fixing it. But why not?
Last edited by MobileTechie; 11-12-2010 at 09:07 AM.
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#3
11-12-2010, 08:48 AM
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What other steps have you taken to diagnose this error, apart from posting in here?
I had the exact same error message yesterday on a clients machine, whilst I was on site. I had to bring the pc back to the workshop, slave the drive to my a/v test bench, and run all manner of av's etc. Turned out it had over 100 virus infections.
__________________
Hope this helps Be Safe Nige Cadishead Computers 
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#4
11-12-2010, 10:24 AM
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#5
11-12-2010, 10:27 AM
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Why are you posting as two different people?
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#7
11-12-2010, 10:42 AM
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Oh sorry - I thought your post was a reply to the previous posters question about what else had been done. Putting 2 and 2 together and getting 5!
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#8
11-12-2010, 10:45 AM
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Quote:
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#9
11-12-2010, 03:52 PM
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Thanks for the quick replies, I have only tried last known good configuration, since safe mode isn't working and booting from discs/USB is not working either. yes I set the cddrive to first boot device but it doesn't prompt me to boot from cd on startup and it doesn't have a startup boot menu.
Dannyd thanks I have already read the article on this error code though I'm a beginner so I don't have enough equipment to put a laptop harddrive on another machine. Edited: Do I just need one of these http://www.newegg.com/Product/Produc...-245-_-Product Last edited by dannyp32; 11-12-2010 at 05:01 PM.
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#10
11-12-2010, 03:55 PM
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Quote:
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