Sony VaioPCG-6J1M win't shutdown / restarts

[MrMille]

Machine has just been restored, and when asked to shutdown, it restarts.

I've googled, and have had no luck so far.

Has anyone got any ideas?

[14049752]

http://support.microsoft.com/kb/311806

http://www.aumha.org/win5/a/shtdwnxp.php

[MrMille]

no joy......

[ClickRight]

My bet is on drivers. Make sure all the drivers are up to date and you should be alright.

[MrMille]

I've already use 'My Vaio' to update the machine.

I've applied XP SP3

Did this
1.


Right-click My Computer, and then click Properties.

2.


Click the Advanced tab.

3.


Under Startup and Recovery, click Settings to open the Startup and Recovery dialog box.

4.


Clear the Automatically restart check box, and click OK the necessary number of times.

5.


Restart your computer for the settings to take effect.

No joy...

any other ideas guys?

[hext]

Hi Mate

go into the bios and disable anything like boot from USB, boot from keyboard, boot from mouse etc.

[MrMille]

No options like you mentioned, but while in there I removed everything from the boot order except the internal hard drive.

Damn thing is still rebooting when asked to shutdown.

[hext]

have you done all the windows updates + updates and drivers from sony?

also disable legacy support in the bios.

[ClickRight]

Originally Posted by MrMille

I've already use 'My Vaio' to update the machine.

Sorry, but I've never heard of "My Vaio." Is this an automatic updater program from Sony? When I need sony drivers, I go to http://esupport.sony.com/ I'm still betting on a driver issue here. Check to see if there is a BIOS update available as well (assuming the system is perfectly stable otherwise.)

[MrMille]

I use this, as it's the only sony portal that recognises this model. Sony support sucks. https://e-support.vaio-link.com