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Old 09-15-2010, 09:55 AM
vincentseo vincentseo is offline
 
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Default How long does it take you on average to remove a virus ?

Hi there,

Just wandering how long it takes you on average to remove a nasty virus / malware / badly infected machine ?

It always takes me close to an hour... grrr....

What about you?
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Old 09-15-2010, 11:18 AM
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If i've had no joy within the hour I call the customer tell them it's a nuke and pave is required and charge extra.

For nuke and paves I tell the customer "all yor data which includes documents, pictures, music, videos will be backed up however any software for example microsoft office or iTunes you will have to reload onto the system by you"

Backup data>use double driver to copy installed drivers> clean install> restore data & drivers

job done, 30 minutes turn around depending on the amout of data the customer has.

AV Software 30
Virus Removal 45
total= 75 (approx $115)

or nuke and pave 65
AV software 30
total = 105 (approx $160)

sometimes the customer will have issues connect to internet after a nuke and pave - this is an addtional on site call out charge.
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Old 09-15-2010, 02:00 PM
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Quote:
Originally Posted by goldmercury View Post

Backup data>use double driver to copy installed drivers> clean install> restore data & drivers
Copying rootkit infected drivers as well?
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Old 09-15-2010, 02:21 PM
CD Computer Services CD Computer Services is offline
 
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Quote:
Originally Posted by NeutronTech View Post
Copying rootkit infected drivers as well?
Good point.

Back to the question,on average,it takes me about 1 hour to remove malware.This is partly because I don't remove rootkits from within a live operating system.Most rootkits operate at lower level--the kernel.
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Last edited by CD Computer Services; 09-15-2010 at 02:25 PM.
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Old 09-15-2010, 03:28 PM
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Just curious... how many out there consider Combofix their best friend for infected XP machines?

It's my near go-to piece of software now for XP systems. Vista and 7 machines need more kosher routes of removal.

Just wondering what others are using.
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Old 09-15-2010, 03:38 PM
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Process Explorer is my best friend
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Old 09-15-2010, 04:14 PM
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Quote:
Originally Posted by goldmercury View Post
If i've had no joy within the hour I call the customer tell them it's a nuke and pave is required and charge extra.

For nuke and paves I tell the customer "all yor data which includes documents, pictures, music, videos will be backed up however any software for example microsoft office or iTunes you will have to reload onto the system by you"

Backup data>use double driver to copy installed drivers> clean install> restore data & drivers

job done, 30 minutes turn around depending on the amout of data the customer has.

AV Software 30
Virus Removal 45
total= 75 (approx $115)

or nuke and pave 65
AV software 30
total = 105 (approx $160)

sometimes the customer will have issues connect to internet after a nuke and pave - this is an addtional on site call out charge.
Are you me in disguise?!
Exactly my philosophy, but I charge 69 labour flat rate, seems to go down well.
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Old 09-16-2010, 05:55 AM
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20 to 30 min on average. I love combofix and malwarebytes...
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Old 09-16-2010, 01:41 PM
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Well, maybe its just the old machines I get, but I never try removing 'em onsite. The clients machine is (as already stated) usually old and slow, plus it's got about every free piece of software ever written installed on it (plus an expired Norton or MacAfee).

Not only that, you might remove the one piece of malware the client knows he's got, but what about all the other stuff he doesn't know about? I just think it's easier to take it to the workshop, and let the usual suite of scanners do their work while I do something else! It probably takes me about an hour actually doing something, and 2 or more waiting for the PC to grind though all the scans. As to when you throw your hands in the air and do a complete reinstall - I still haven't got that one worked out yet!
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Old 09-16-2010, 01:49 PM
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I'm amazed when people say they've done it in 30 mins! You don't do a full virus scan afterwards? I'm not criticising, i'm intrigued and bow to better knowledge. For me if it's bad I bring the machine away, I work within 10 miles of home.
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