Go Back   Technibble Forums > Technical Discussions > Software Applications

  Technibble Sponsor

Thread Tools Display Modes
Old 02-16-2008, 10:07 PM
Pc Fixed Right Pc Fixed Right is offline
Join Date: Feb 2008
Location: NH
Posts: 862
Pc Fixed Right is on a distinguished road
Send a message via AIM to Pc Fixed Right
Default Outlook Express stopped sending out attachments

This is the strangest software issue I have encountered.

Customer has Outlook Express on their computer which has been working fine until today 2-16-08. Outlook Express gives an error that an email with *.pdf attachments do not get sent through the customers comcast account. I am able to send text files and other types just not *.pdf files. Outlook just says there is an error with no error code or hints as to what the error is. None of the settings have been changed for the comcast account. Now here is the strange part even though there is an error that the mail could not be sent the mail still gets sent which makes no sense to me.

Should I just repair the outlook installation or is there something I am missing here.

thank you
Reply With Quote
Old 02-17-2008, 12:18 AM
seedubya's Avatar
seedubya seedubya is online now
Join Date: Jan 2008
Location: Carlow, Ireland
Posts: 3,375
seedubya has a spectacular aura aboutseedubya has a spectacular aura about

Does the email arrive at its destination, intact?
Reply With Quote
Old 02-17-2008, 02:51 AM
Bryce W's Avatar
Bryce W Bryce W is online now
Join Date: Feb 2006
Location: Melbourne, Australia
Posts: 2,419
Bryce W will become famous soon enough

Id say its either a antivirus/antispam or similar solution thats intergrated into the email on the clients PC causing the problem. Sometimes when they get corrupted they do weird things that Outlook never planned for and thus, there is no error message for. Or, its a server side issue. Comcast could be blocking them on purpose... though I dont see why they would? Try sending an email containing a PDF from the clients location, but using your own laptop and their mail settings or another PC of theirs.
For adminly tasks such as username changes, moving threads etc.. please contact Martyn

For advertising rates, Technibble product support (questions, replacements etc..) please email: support [at] technibble.com
Reply With Quote
Old 02-18-2008, 04:06 PM
Blues's Avatar
Blues Blues is offline
Join Date: Jun 2006
Location: Tennessee, US
Posts: 1,694
Blues is on a distinguished road

As a comcast user I know this could be a block they put up but generally they will just alltogether block say port 25. I would suggest calling them and find out if there is any abuse reports on the line or blocks up on it.
Reply With Quote
Old 02-20-2008, 07:50 PM
Pc Fixed Right Pc Fixed Right is offline
Join Date: Feb 2008
Location: NH
Posts: 862
Pc Fixed Right is on a distinguished road
Send a message via AIM to Pc Fixed Right

All the emails arrive intact to their destination. I think Bryce has hit the nail on the head. Although we had installed Kaspersky Internet Suite V 7 a 1 week prior to the mishap something funky went on with the anti spam. I will save all of the customers emails, addresses etc and reinstall outlook express that should hopefully resovle the email attachement issue.
Reply With Quote

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump

All times are GMT. The time now is 02:22 AM.

Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.