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Old 04-06-2010, 06:36 AM
iladelf iladelf is offline
 
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Default USB Keyboard Issue: Dell Dimension E510--N/A at Windows startup

Ok, screwy deal. First time I've seen this. Dell in question, a Dimension E510, will not load a generic USB keyboard or mouse driver at either the Windows "Safe Mode" login screen, or at normal bootup. I've tried all different USB ports, both front and back on this PC, used a PS/2 to USB adapter for both keyboard and mouse, just a USB keyboard, and just a USB mouse, all to no avail. In normal mode, the "Found New Hardware" wizard begins at startup, but does not complete, since the "Found New Hardware" dialog box comes up, asking me if I want to install automatically or manually. Kind of tough to do, WHEN YOU HAVE NO KEYBOARD OR MOUSE TO DO SO!!! Argh! And in Safe Mode, I'm stuck with the login screen, with no mouse or keyboard capabilities. Naturally, this model has no PS/2 ports; this is one big reason why I wish companies hadn't gotten cheap and dumped the PS/2 ports (what's it cost ya, another $.50 to put one on, Dell?). PS/2 will work any time, not so with this Dell and USB. Guess I'm gonna have to bite the bullet, call the end user and get her original keyboard to remove her spyware issue.

It's like I'm stuck in la-la land; if the install would just complete, I could reboot and presto, the KB or mouse would work. But if I can't get KB access, I'm screwed.

FYI, I Googled until my Googler was sore on this topic; no dice. Also read the posts below, no dice, save for the one that leads me to believe that Dell has made their machines so that you HAVE to use a Dell USB keyboard at startup. That's utter garbage. And quite irritating.

http://www.technibble.com/forums/sho...keyboard+issue

http://www.technibble.com/forums/sho...keyboard+issue

Any other solutions before I eat crow and call this person? Are the manufacturers going to force us to use the same KB, mouse AND monitor for a repair at some point? Ridiculous.
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Old 04-06-2010, 12:23 PM
DentonPCRepair DentonPCRepair is offline
 
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I am having the same issue. Customer dropped off the box and my USB keyboard/mouse will not work. I would also like to find some solution other than asking the customer for their keyboard.
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Old 04-06-2010, 06:03 PM
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repairit repairit is offline
 
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I have had several older Dell's that will not recognize USB and will only run PS/2 like you describe. Best bet is to keep an old set of PS/2 around just in case. You could find them on the cheap on eBay or some such.
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Old 04-07-2010, 10:30 AM
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I had th same issue with a Dell Inspiron 501 (i think) and it would ONLY work with a DELL keyboard and mouse, and even then I had to switch the connections round until one worked, up till then, I was having the same symptons - found new hardware in loop
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Old 04-07-2010, 10:44 AM
iptech iptech is offline
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Quote:
Originally Posted by repairit View Post
I have had several older Dell's that will not recognize USB and will only run PS/2 like you describe. Best bet is to keep an old set of PS/2 around just in case. You could find them on the cheap on eBay or some such.
...or just carry a couple of USB-to-PS2 converters.

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Old 04-07-2010, 01:59 PM
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The USB keyboard I have for my shop is a Dell keyboard.

Got it at a garage sale last year for like $5
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Old 04-07-2010, 02:00 PM
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Quote:
Originally Posted by iptech View Post
...or just carry a couple of USB-to-PS2 converters.

those only work if you keyboard/mouse came with them in the first places i.e keyborads that say they will work on ps2 and usb
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Old 04-07-2010, 02:02 PM
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Quote:
Originally Posted by coreyspeed View Post
those only work if you keyboard/mouse came with them in the first places i.e keyborads that say they will work on ps2 and usb
I have used them before on keyboards and mice that didn't come with them.
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Old 04-07-2010, 02:37 PM
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Quote:
Originally Posted by coreyspeed View Post
those only work if you keyboard/mouse came with them in the first places i.e keyborads that say they will work on ps2 and usb
Well why not carry around a USB keyboard they do work with? It beats carrying around two keyboards.
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Old 04-07-2010, 03:08 PM
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I found an Intel chipset driver update on the Dell support site - here are a couple lines from the fixes list that might apply:

1. It fixes issue with USB keyboard/mouse hang until reboot while installing.
2. It fixes yellow bang in USB controller in Device Manager on a system with USB keyboard/mouse while installing.

Worth a shot.

By the way, got my morning laugh from this:

Quote:
Originally Posted by iladelf View Post
I Googled until my Googler was sore


Good luck!

Sky
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