"Avoid virus tips" handout to customers

[PBComputer]

one tip i give clients is if there are on a website and it flashing install this update now! dont! chek with us. as it could be ok or it could be scareware

Paul

[MM PC Solutions]

Originally Posted by PBComputer

one tip i give clients is if there are on a website and it flashing install this update now! dont! chek with us. as it could be ok or it could be scareware

I bet your busy with annoying calls then?!

[LunchBox]

I would probably add a line that states . . . . while free anti virus/anti spayware are good they do not do self updates and self scans.

I've come across clients that want the free stuff and I have to educate them on the difference between free and paid

[callthatgirl]

Sounds like a great list to send to my clients/networking friend/email marketing/blog. Could actually generate some biz!

Many folks don't know what may of those things are and I will add in that a comptuter cleaning session would help with answering some of those questions.

So is the first post the "best one" to use with all the add on entries?

[Methical]

I'd run it through a Spelling and Grammar check before sending it off to any clients ! I already noticed a few errors ('Facebbook' for one).

Nice list. Good to see the community contributing

Classic Kazaa was good back in its day. Until it got over-run with '0day files' that contained nothing but malware.

Maybe add a section on shortened-URLS? A bit.ly URL could take you anywhere in the world ..

[MM PC Solutions]

Yes, the first list is updated with all the parts that I wish to include, however you may add/remove as you see fit.

I ran it through a spell checker ( UK English) but I'll check on the facebook part.

I have this available on my site as a .pdf & .doc ready to print out for customers that |I think maybe suitable candidates.

I'd be interested in Lisa's thought's on how to generate business through this though?

[bagellad]

I wouldn't do this.

1. IF the customer gets a virus after they might either..

blame you

be embarrassed and call someone else

not get any more viruses!


You maybe improve the return rate of customers who have less problems now or cost yourself money. It is not win/win it is lose/lose. Give that sheet to your grandma not your customers.

[PBComputer]

Originally Posted by MM PC Solutions

I bet your busy with annoying calls then?!

not really once i've educated them they are fine,, i might get few calls a week. but thats fine.

[J-Bob]

This is something I put together to hand out to customers (see attached image)

It does leave a lot desired- but it covers the basics (in my opinion).

Anything that seems to be critically missing?

[Datech]

One thing that I think this needs is telling users to click the red X for popups instead of clicking a close button.

Recently I formatted a computer because it wasn't worth it to remove the virus. As I was letting the user go through their normal routine to show them everything was ok, I watched in horror as they clicked a Close button on an obvious (to me) malicious popup and immediately went back to square one. Thankfully since I was standing there I was able to counteract it immediately before it got too much worse...