Go Back   Technibble Forums > The Computer Repair Business > Business and Legal Issues

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 09-27-2007, 07:56 AM
brcastle brcastle is offline
 
Join Date: Aug 2007
Posts: 8
brcastle is an unknown quantity at this point
Default Malware package? Good idea?

Have just been learning the basics of Malware removal and PC mainteance and am coming up with a package that will get me a few clients to gain more experience in the techie business.

Here is what i have so far:

- Scan and removal of all malware using Kaspersky 7, AVG Free, SB S&D, Adaware SE personal, also checking there are no unnecesary processes running.

- Tweaking performance/display settings to increase performance (if user desires)

- Check for Windows/hardware updates

- Removal of unused programs from system (ofcourse with users approval)

- Removal of unecesary startup items (using CC, ofcourse with users approval)

- Installation of AVG-Free and SB S&D and instrucitons on how to use to maintain their PC themselves

- Any advice on upgrades available to suit clients needs (eg Windows upgrade, more RAM, complete new system etc.)

- Registry clean using CC (yes make a backup)


I am also considering including internal cleaning in this package, since i am starting outi was thinking of offering this package for only $50 onsite +travel expenses, or $40 dropoff, just to see how much business i get. I am going to put together my package over the next fortnight and offer it to friends/family for free just to get used to working on PCs in other environments and improve my communication skills.

Maybe could also include reasons why this package needs to be done to make residential clients aware of the need for such maintenance?

Does this sound like a good package? Any other things i could include? Or any critisicms/things to watch out for?

I am doing this to- get some experience doing onsite mainteance and want to get further into troubleshooting software/hardware issues. I think this is a good starting point because it could lead to clients calling me when other issues arrise which i could attempt (when safe) and really learn.


Please leave a reply, even to just say good or bad idea, i am really wanting feed back on this one.
Reply With Quote
  #2  
Old 09-27-2007, 02:30 PM
Blues's Avatar
Blues Blues is offline
 
Join Date: Jun 2006
Location: Tennessee, US
Posts: 1,685
Blues is on a distinguished road
Default

I would say set one price that will include travel so maybe $75 flat but that sounds like a job that might not be so quick. You could charge an extra fee for certian distances beyond your normal service area but over all I don't think people like to know that you are charing them for your travel so build it into your pricing. I would consider offering an add-on package when you go out to do a removal service. The package can contain all the preventative maintance and PC tune-ups/tweaks outside of the basics. You could also include a short 1 hour lesson on the protection tools in the package. When you say you might consider including internal cleaning I assume you mean clean out the dirt and dust I would say make this part of the drop off clients package and make them the same or similar cost. Anyhow Im just throwin out ideas here so just read them over map out your pitch and packages and work out your plans.
Reply With Quote
  #3  
Old 09-27-2007, 03:34 PM
greggh's Avatar
greggh greggh is offline
 
Join Date: Jun 2007
Location: Boston, MA
Posts: 582
greggh will become famous soon enough
Default

Here are some suggestions about the tools your using. First up I would use StartUpLite, then use CC or HijackThis to clean out the rest of the startup items. Second I used to leave AVG+Spybot+SpywareBlaster when I left, but now if I dont sell CA (our partner,) I leave AVG+SpywareTerminator. Spyware Terminator is resident, like AVG, so it doesnt require them to scan and is real-time. Much better protection. I am sure you probably know this already but I will say it for everyones benefit. On this one "Check for Windows/hardware updates" you should bring discs (or a flash drive) with as many of the current updates as possible on them. Instead of using Windows Update as your first line of defense. It will really speed up the update process.

StartupLite: http://www.malwarebytes.org/startuplite.php
SpywareTerminator (completely free): http://www.spywareterminator.com/

As for the service packs and updates discs I will give you a layout of mine:

Service Packs Disc 1:
WindowsXP\Autopatcher\AutoPatcher_WinXP_Aug07_x86_ ENU_Core.exe
WindowsXP\Autopatcher\AutoPatcher_WinXP_MCE2005_Ma y07_x86_ENU_Addon.exe
WindowsXP\Autopatcher\AutoPatcher_WinXP_WMP10_May0 7_x86_ENU_Addon.exe
WindowsXP\SP2\WindowsXP-KB835935-SP2-ENU.exe

Service Packs Disc 2:
Autopatcher files for ALL windows\AutoPatcher_DirectX_Aug07_x64_ENU_Addon.ex e
Autopatcher files for ALL windows\AutoPatcher_DirectX_Aug07_x86_ENU_Addon.ex e
Autopatcher files for ALL windows\AutoPatcher_Extras_Jul07_x86_ENU_Addon.exe
Vista\Autopatcher\AutoPatcher_WinVista_Jul07_Core. exe
Windows2000\Autopatcher\AutoPatcher_Win2K_Aug07_EN U_Core.exe
Windows2000\SP4\W2KSP4_EN.EXE

Service Packs Disc 3:
Windows2003\Autopatcher\AutoPatcher_Win2K3_Aug07_x 86_ENU_Core.exe
Windows2003\SP2\WindowsServer2003-KB914961-SP2-x86-ENU.exe

Service Packs Disc 4:
Windows x64\AutoPatcher\AutoPatcher_WinX64_Jul07_x64_ENU_C ore.exe
Windows98\Auto-Patcher_for_Win98se_August_2007_FULL.exe
WindowsME\MESP202B8.EXE

Service Packs Disc 5:
Autopatcher for all Office\AutoPatcher_OfficePack_Aug07_ENU_Addon.exe
Files for all office versions\FileFormatConverters.exe
Office 2000\INSTALL SR1a FIRST.txt
Office 2000\O2kSp3.exe
Office 2000\o2ksr1a.exe
Office 2003\AutoPatcher_Office03_Aug07_ENU_Core.exe
Office 2003\Office2003SP2-KB887616-FullFile-ENU.exe
Office 2007\AutoPatcher_Office07_Aug07_ENU_Core.exe
Office XP\AutoPatcher_Office02_Aug07_ENU_Core.exe
Office XP\OfficeXpSp3-kb832671-fullfile-enu.exe



Just some suggestions. Other than these it looks good. I will say that if you were to do everything you list at a single call it would be a very long call. If I were going to do those things I would make sure to set a price that includes travel and then charge an hourly rate.

Last edited by greggh; 09-27-2007 at 03:55 PM.
Reply With Quote
  #4  
Old 09-27-2007, 03:46 PM
gunslinger's Avatar
gunslinger gunslinger is offline
 
Join Date: Jul 2007
Location: Cookeville, Tennessee
Posts: 3,170
gunslinger has a spectacular aura aboutgunslinger has a spectacular aura about
Send a message via Skype™ to gunslinger
Default

It sounds about like what I call my basic cleanup/speedup package for the most part. I also include a defrag and my rates are a little lower. I can get this done in about 2 hours on most machines. As for showing them how to maintain it themselves, good luck. I have ran across 2-3 people in the past 6-7 years that will do this.
Reply With Quote
  #5  
Old 09-29-2007, 02:38 AM
brcastle brcastle is offline
 
Join Date: Aug 2007
Posts: 8
brcastle is an unknown quantity at this point
Default

Greg, where do you get all of your updates from? Can you recommend anywhere? What is CA out of interest? Instead of listing everything in a call would it just be best to explain the benefits in basic terms?

More comments and suggestions please, its a big help .
Reply With Quote
  #6  
Old 09-29-2007, 05:35 PM
greggh's Avatar
greggh greggh is offline
 
Join Date: Jun 2007
Location: Boston, MA
Posts: 582
greggh will become famous soon enough
Default

CA is Computer Associates, ca.com, they make antivirus and antispyware software and full internet security suites.

Most of my updates either come directly from microsoft or from autopatcher. I download almost everything else from majorgeeks.com
Reply With Quote
  #7  
Old 10-12-2007, 03:44 AM
brcastle brcastle is offline
 
Join Date: Aug 2007
Posts: 8
brcastle is an unknown quantity at this point
Default

Quote:
Originally Posted by greggh View Post
Here are some suggestions about the tools your using. First up I would use StartUpLite, then use CC or HijackThis to clean out the rest of the startup items. Second I used to leave AVG+Spybot+SpywareBlaster when I left, but now if I dont sell CA (our partner,) I leave AVG+SpywareTerminator. Spyware Terminator is resident, like AVG, so it doesnt require them to scan and is real-time. Much better protection. I am sure you probably know this already but I will say it for everyones benefit. On this one "Check for Windows/hardware updates" you should bring discs (or a flash drive) with as many of the current updates as possible on them. Instead of using Windows Update as your first line of defense. It will really speed up the update process.

StartupLite: http://www.malwarebytes.org/startuplite.php
SpywareTerminator (completely free): http://www.spywareterminator.com/

As for the service packs and updates discs I will give you a layout of mine:

Service Packs Disc 1:
WindowsXP\Autopatcher\AutoPatcher_WinXP_Aug07_x86_ ENU_Core.exe
WindowsXP\Autopatcher\AutoPatcher_WinXP_MCE2005_Ma y07_x86_ENU_Addon.exe
WindowsXP\Autopatcher\AutoPatcher_WinXP_WMP10_May0 7_x86_ENU_Addon.exe
WindowsXP\SP2\WindowsXP-KB835935-SP2-ENU.exe

Service Packs Disc 2:
Autopatcher files for ALL windows\AutoPatcher_DirectX_Aug07_x64_ENU_Addon.ex e
Autopatcher files for ALL windows\AutoPatcher_DirectX_Aug07_x86_ENU_Addon.ex e
Autopatcher files for ALL windows\AutoPatcher_Extras_Jul07_x86_ENU_Addon.exe
Vista\Autopatcher\AutoPatcher_WinVista_Jul07_Core. exe
Windows2000\Autopatcher\AutoPatcher_Win2K_Aug07_EN U_Core.exe
Windows2000\SP4\W2KSP4_EN.EXE

Service Packs Disc 3:
Windows2003\Autopatcher\AutoPatcher_Win2K3_Aug07_x 86_ENU_Core.exe
Windows2003\SP2\WindowsServer2003-KB914961-SP2-x86-ENU.exe

Service Packs Disc 4:
Windows x64\AutoPatcher\AutoPatcher_WinX64_Jul07_x64_ENU_C ore.exe
Windows98\Auto-Patcher_for_Win98se_August_2007_FULL.exe
WindowsME\MESP202B8.EXE

Service Packs Disc 5:
Autopatcher for all Office\AutoPatcher_OfficePack_Aug07_ENU_Addon.exe
Files for all office versions\FileFormatConverters.exe
Office 2000\INSTALL SR1a FIRST.txt
Office 2000\O2kSp3.exe
Office 2000\o2ksr1a.exe
Office 2003\AutoPatcher_Office03_Aug07_ENU_Core.exe
Office 2003\Office2003SP2-KB887616-FullFile-ENU.exe
Office 2007\AutoPatcher_Office07_Aug07_ENU_Core.exe
Office XP\AutoPatcher_Office02_Aug07_ENU_Core.exe
Office XP\OfficeXpSp3-kb832671-fullfile-enu.exe



Just some suggestions. Other than these it looks good. I will say that if you were to do everything you list at a single call it would be a very long call. If I were going to do those things I would make sure to set a price that includes travel and then charge an hourly rate.

Where did you get all of these updates from?
Reply With Quote
  #8  
Old 10-12-2007, 02:04 PM
greggh's Avatar
greggh greggh is offline
 
Join Date: Jun 2007
Location: Boston, MA
Posts: 582
greggh will become famous soon enough
Default

Microsoft.com or autopatcher. Of course autopatcher is completely changing now, so that wont work. But all the service packs and other updates I got from microsoft.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:24 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.