Computer drop-off/pick-up forms

[jay c]

Does anyone have a computer drop-off/pick-up form you'd like to share?

I'm looking for a checklist of info and things I need from the customer and something else to have the customer sign to acknowledge they understand the risks of data loss and won't sue me if I need to format a drive or something. I can write my own from scratch, but if someone else is willing to share theirs for use as a model, it would save me and others here some time.

[tminer]

I think this is already done in bryce's documents

[jay c]

In the computer business kit? I can't find it. But then, I modified a bunch of the original files and can't seem to find the original zip file.

[jay c]

Strike that. I found the kit. The engagement form has some helpful ideas, but is incomplete for this purpose. I've looked at several other forms I found on the Internet for ideas as well. I'll post my final form when I'm done.

[tngreg]

Please do post when complete..
I've had people say that this is a great item to use in an economy where "CYA" is the word of the day!

Thanks

[jay c]

Here's what I'm going to use until I come up with something better.

[Xtreme]

This is good, I like it. But I would like to see what people use to give the customer as proof that we picked up their systems to make them feel a little more at ease.

[TheTechWizards]

If you get TS MAN from Blanchesoft It has that built in with all those features plus more at checkin and checkout! Also, if you join ACRBO they have a 15% discount for members!

[Bloogen]

I like your form Jay I may recycle that if you don't mind. What I want to know is how I give a receipt while onsite. If it is a drop off I can make my report in quickbooks and print two copies, customer signs both and keeps one. But while onsite do I hand write out two invoices? I don't like the idea of carbon paper either. What do you guys do?

[MobileTechie]

I personally would not bother to add that stuff about not disclosing info without a court order. I cannot see the point and it might come back to haunt you. Why put conditions onto yourself that have not been asked for? If you find kiddie porn on a laptop you are going to the cops with or without an order I'll bet.

I would also get some proper terms set up which will necessarily be longer than those few lines, unfortunately. I think you want stuff like not being responsible for data loss to also include the downstream damages and effects of data loss etc - to ensure it covers as much as possible. I would not rely on those few lines alone to cover me against all the possible things that can happen to a PC in your care.

I would doubt that your line saying their PC becomes your property would stand up in court. I could be wrong.

I think if the form is to potentially cover reinstalls as it mentions then you ought to have a longer checklist including passwords and settings for email, network, wireless, internet passwords/bookmarks and so on, even if just to remind yourself.

I would also have the signature to say that they are agreeing to have the work done that you've written up so no jokers can dispute they agreed to it.