ISP in US

Mr I · #1 11-11-2009, 05:46 PM

I have scheduled 2 appointments to fix the internet connection. Both customers have BellSouth (At&t) as their ISP. Has anyone experienced problems with this particular ISP or it might be a coincidence?

I don't have further details but I was just wondering about customers having problems with the internet connection dropping or taking forever to load a page.

thecoldone06 · #2 11-11-2009, 06:08 PM

AT&T is a huge ISP in the US. They, as most do, have their quirks but are generally fairly reliable. I would say more reliable than not. Are your clients using DSL or Uverse?

Mr I · #3 11-11-2009, 06:12 PM

they are both using DSL. One is residential and the other one is business

thecoldone06 · #4 11-11-2009, 06:19 PM

Sometimes their modems will lose connection and you have to log into them and reenter the user ID and password. A word of warning. If you need to call their tech support, good luck. The amount of automated prompts you have to go through as well as none of them matching your needs is ridiculous.

ijunkie · #5 11-11-2009, 09:01 PM

I have run into this problem quite a few times with them. Do they happen to have att software installed? Always fixed it by uninstalling the software and manually configuring. You should be able to get dns numbers you need online at their site. Their software blows! Good luck.

PcTek9 · #6 11-11-2009, 10:07 PM

These guys are so big, I mean I dont even have a clue how you would find that out, maybe call their customer service people if you really want to know, and tell them the area of the country in general.

Mr I · #7 11-12-2009, 01:50 PM

Quote:

Originally Posted by ijunkie

I have run into this problem quite a few times with them. Do they happen to have att software installed? Always fixed it by uninstalling the software and manually configuring. You should be able to get dns numbers you need online at their site. Their software blows! Good luck.

One of the customers told me that she has reinstall the software several times but the result is the same. Regarding the other client, I still don't know. Do you have by any chance the link where to get the dns? Thanks

Tweak · #8 11-13-2009, 05:08 AM

Quote:

Originally Posted by Mr I

One of the customers told me that she has reinstall the software several times but the result is the same. Regarding the other client, I still don't know. Do you have by any chance the link where to get the dns? Thanks

Use opendns servers perhaps?

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