Mhelpdesk.... How it has helped us.

[bitbytes]

They took down their Community Forum -
Not good idea IMO - the community was making their product so much better...

[papuchazo]

Originally Posted by bitbytes

They took down their Community Forum -
Not good idea IMO - the community was making their product so much better...

was there a reason for this? I personally love mhelpdesk. I hope it isn't a permanent removal

[callthatgirl]

Yeah, I hope not too. They are still very active with my requests and I have a lot! They do a great job at keeping up with the needs of all of their clients, still a happy client here.

[HubCityPC]

The link is indeed now missing from my portal. However, you can still get to the forums by using either of these links:

http://www.mhelpdesk.com/forum/discussions
http://mhelpdesk.com/support

[mhelpdesk]

Hey guys, forum is coming back. Please read the stick on the forum rules before posting. We need to keep the forum on the right track. In the meantime, you can access it from our support page. Thanks!

[bitbytes]

It seems MH doesn't like members of it's community being honest about the product and posting their views and showing other community members the issues in their service. They don't seem to take criticism very well, as they delete your post if its not within their guidelines of what they want and don't want to be seen by other members.

Notice the new rules now stress on polite feedback - so post wisely.

MH this is business, not meant to take personally. They need a bit thicker skin.

Just to update this thread - We have moved on to another service.
Did not like the direction MH appears to be going.

On a positive note - Their customer support is nice & quick, just not always clear or understand what you are asking them.

[sean]

What software did you move to. Looking at mhelpdesk at the moment but there are a few little things not quite right with it

Thanks

Sean

[pc-quebec]

I would like to give a try to Helpdesk, but it's limited only to 1 tax and also the name of the province is not well spell , I try to submit a ticket , but you have to pay for it. ( Will not pay for something not working for me )

[mhelpdesk]

Originally Posted by pc-quebec

I would like to give a try to Helpdesk, but it's limited only to 1 tax and also the name of the province is not well spell , I try to submit a ticket , but you have to pay for it. ( Will not pay for something not working for me )

Hey pc-quebec, The province name has been updated in your account. You should see Quebec now. We are also adding support for multi-tax rates per invoice. This will support businesses in countries that requires multiple tax rates to be charged on a single invoice. Look for this in the next couple of weeks. Thanks!

[pc-quebec]

Wow Vincent that is great support, you can count on me as customer....