Remote software and how to get paid

[ESIT251]

Hi guys,

I found a cool payment provider, Stripe, which makes taking payment super simple. I have a link on my Remote Support page so when I am ready to collect payment I just direct the client to click on the purchase link to submit their payment. The great thing is that the fee is less than Paypal and the client does not have to leave the website, have an account, or enter a buch of information to make the payment.

The flow would generally be something like this:

Client engages via phone or website chat -> Remote support offered and payment is submitted -> Remote session created and service is started.

Here is our Remote Support page:

http://easternshoreit.com/remote-support

I believe Stripe is only available in the US for now.

[tinkerz]

ESIT251,

Thank you for that useful piece of info about Stripe. Additionally, I checked out your website and was very impressed with the simplicity but functionality of it. The integration of RingCentral "call now" and the remote support chat dialog are exactly what I was envisioning for my website.

- Keith

[Angle-Pc]

Originally Posted by zchehi

I use square up on my thrive tablet, get info upfront it does not let you hold funds but it has the best rates in my opinion.

I love Square. I am ok with the rates and now I can take credit cards on site. Without calling the mother ship to run the numbers...

A lot of people think it is neat as well. So it also gives us tech points LOL

[David232]

Originally Posted by pc-rebuilders

I signed up for a free trial of ZOHO yesterday and had an opportunity to try it out tonight. I have no experience with remote support but this looked like the best deal for the money. Since I lack experience I have nothing to compare this to but it seemed work like a charm I was able log into my sister's computer take control uninstall AVG, and install Microsoft security essentials. I would be interested to know from those of you have experience, how this program looks to you. I'm trying to expand my computer repair business and venture into remote support hoping that that would generate additional income. Any advice or feedback would be great greatly appreciated thanks, Gary

try this out for remote access teamviewer

[kwest]

As a rule I only do remote service to existing clients and I send them a bill afterwards. If a new client wants remote help i let them know that i nee to come out the first time I have yet to be stiffed.

[Xander]

I just got a new remote customer last week. She's about 3 hours away. On word of mouth reference from a good (local) customer. When she called, I was simply clear about the services that I could and couldn't provide remotely. She even signed up for my remote monitoring program, and paid her invoice by Paypal within a couple of hours of me sending it.

[Instant Housecall - Corey]

I recommend connecting to your customer first, do a quick diagnostic, provide an estimate or a quote, then take payment before you proceed with work. It avoids refunds, builds good will with your customer, and also ensures that you get paid.

A bit of shameless self-promotion: Instant Housecall has an integrated online payment feature.

[Bankie]

Never heard of a bunch of the stuff you guys have brought up, like Stripe. Going to have to check it out.

I use PayPal, and have been happy with it so far.

For remote, I have tried several, but use LogMeIn Rescue right now. It expensive, but it has some features that I can't get elsewhere. One is the ability to collaborate or transfer sessions. I have a few techs. They can invite each other onto sessions to share the screen across two accounts to work together, or transfer the session entirely. It's great for long Virus cases during a shift change.