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#1
05-04-2012, 11:02 AM
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Remote Computer Help
Hey guys,
i have been lurking around trying to gain knowledge for me to start up my business. I am a single dad of 2 little ones and have taken the last 18 months off to help my partner and raise my 2 kids. It is now just me and the kids and i have decided to start up a remote only business. I am in Australia and the thing i am having trouble with is how to sell a remote service , how to sell it to people who are not technically inclined and have heard of how bad people trying to connect to their computer can be. I am looking for help in putting together a spiel that i can email to them to describe what i do and what remote support is and how secure it is.. I am just having trouble. I am after any help that you may generously be able to help with Look forward to hearing from you Mark@My IT Guy 
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#2
05-06-2012, 04:53 PM
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I know this will be mentioned, so I'll get it started. Have you checked out callthatgirl's book on remote support?
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#3
05-06-2012, 07:02 PM
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Have you read through the Remote Support forum? More info in there than to be found in a single ebook.
__________________
Xander St Catharines Computer Repairs New here? Watch this and read this. Remember, it's not our problem, it's yours so ask your questions well.
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#4
05-07-2012, 03:02 PM
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I am in Australia and the thing i am having trouble with is how to sell a remote service , how to sell it to people who are not technically inclined and have heard of how bad people trying to connect to their computer can be.
I am looking for help in putting together a spiel that i can email to them to describe what i do and what remote support is and how secure it is.. I am just having trouble. Hi Mark, here are a few tips for you. How to sell it to those not technicallly inclined is easier than you think. I would start by feeling comfortable with your remote tools and then knowing how others will perceive your remote tools. Try testing with friends first, in all browsers. Each browser sometimes has different ways to run your software. After you are comfortable with the tools, then you can tell your clients that getting you connected is safe, fast and more affordable. It's not a hard sell. A simple email to your contacts/clients telling them you are offering remote support now should just have a simple bulleted list of advantages and benefits, outlining of course: Simple, affordable, faster. I have done remote support since 2000 and most people that work in the corporate world have already had someone log in to their computers, they like it usually and don't care. The home users that don't have that experience tend to be suprised you can do it, but love it after you have done the work.
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$29 for all 3 eBooks, spring fling sale! Call That Girl's Guide to Remote Support, Manual of Operations and Social Media Guide. Click here to read more and buy now Want to download my podcast about business and marketing? http://www.bamcast.biz
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#5
05-07-2012, 10:04 PM
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Ctg is right. Sometimes new customer will ask if you can access their computet because it easier to explain the issue.
Most tech here use teamviewer but i like using RemoteZilla.
__________________
Roel Computer Repair Elk Grove | Laptop Repair Sacramento | Data Recovery Elk Grove | Online Computer Repair | Virus Removal Sacramento
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