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Need an IT Service Management Software? - Download Free Trial Now CommitCRM is a complete software solution that helps you better manage your service, sales and business processes.
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#1
08-18-2009, 12:54 AM
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Cloud Services Depot
Hey Guys,
I have read in the forums about "SecureMyCompany" and decided to check it out. I was redirected to "CloudServicesDepot." (http://www.cloudservicesdepot.com/) Has anybody had experience with these guys since the name change, or change of hands, or whatever happened? 
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#2
08-18-2009, 01:28 AM
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I dealt with them for awhile until I ran across Bull Terrier and their prices were cheaper and the service is outstanding.
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Computer Repair Business Lessons Learned - 20+ Lessons - Documents & More Association of Computer Repair Business Owners PC Dice Computer Repair Blog
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#3
09-19-2009, 08:10 PM
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Re: Cloud Services Depot
I use them both as SMC/CSD. It's the same company, they just changed the name and started offering Help Desk and NOC Services with the hosted Kaseya.
I also checked out Bull Terrier and found the prices to be more expensive? I think these companies are lowering their prices all the time, so it might be to go back and compare often. I just started using the NOC services and I am looking at Help Desk. Anyone using their Help Desk? The NOC services have been excellent so far, but I only have 2 client sites up and runnning. As far as support goes - it was okay support until about March/April of this year. With the name change to Cloud Services Depot everything got much better. I got a dedicated account manager and they expand the email/phone/chat support to 24x7. I've only called a few times since then, but each time the issue was resolved to my satisfaction.
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#4
11-04-2009, 10:54 AM
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Cloud Services Depot -UPDATE
I still receive a few emails each week re: this thread, so I thought I would update it.
I've been using the Cloud Services Depot NOC for about two months. So far, it's been good. A few tickets had issues, but my account mgr fixed it without much hassle. Also, I just completed my second account review call yesterday. Very helpful and I like the reports they give you about the service. In the past month they have released a new NOC Portal, which is huge improvement over the previous system. Screenshots here: http://www.cloudservicesdepot.com/Se...OC/Screenshots The most common question I get asked: Do I have to buy Hosted Kaseya for NOC? NO! I host my own Kaseya, so you don't have to buy it from Cloud Services Depot. I see they support Labtech, Level Platforms, LogMeIn and others now.
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