Strange win 7 profile problem

[Captain Spaulding]

Hi,

I have a customers machine in, the library folders are empty when accessed from the start menu.

When I check the c: dirve the users libary folders in C:\Users\<username> have stuff in them.

If I check the properties of the library folders from the start menu they are all set as c:\windows\system32\config\systemprofile they also contain c:\users\public.

If I "include a folder" and add C:\Users\<username>\my pictures for example then they appear again from the start menu but clicking restore defaults sets it back to c:\windows\system32\config\systemprofile

There is no evidence of any malware I have run all the normal checks.

I can't understand why it defaults back to the systemprofile or how to repair it?

Any ideas much appriciated.

Thanks.

[Captain Spaulding]

Just to add to this even if I change the properties for the library files when saving things like word documents, word defaults the save location to:

c:\windows\system32\config\systemprofile\my documents

maybe a registry setting somewhere needs changing but I have no idea.

[Captain Spaulding]

never mind, I think I fixed it by following:

http://windowsxp.mvps.org/userpath.htm