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Old 06-26-2012, 10:31 AM
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Exclamation Data Recovery Help Needed

I had this laptop come in this morning. Client said the Laptop froze and when she restarted, it threw the classic 'boot disk failure' message.

I slaved the drive, but Disk Management cannot initialize the disk - cyclic redundancy check failure.

EaseUS Partition Manager also gives me an 'unsupported disk' message. The program can't do anything with he drive, only a surface test, which comes up with one bad sector every second.

Live Disk also doesn't see the drive.

I already went through this post on the Microsoft Technet. I am not able to download Microsoft PE, though I doubt it will help, seeing as what I've already tried.

Anyone got any recommendations of software I could try? I am not too familiar with the best data recovery/imaging tools today.

Any other ideas/valuable input will be greatly appreciated.
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Old 06-26-2012, 10:44 AM
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How much is the data worth? If the client is serious about the recovery then it might be time to send it off to a data recovery company before things start to go downhill even more.

If you still want to try, I'd say probably the best thing you can do with the tools available to you is to load up a linux distro (such as System Rescue CD) and attempt to clone the drive using ddrescue.
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Old 06-26-2012, 10:52 AM
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The client works at a Law Firm, so I'd guess it is pretty 'expensive' data.

I'll see if the ddrescue idea will work, though I'm not sure if it will even recognize the disk.
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Old 06-26-2012, 11:59 AM
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Does the drive detect in the BIOS, can you read the model number (it's not just a bunch of crazy characters)?

If you grab a linux distribution and run the command:
Code:
sudo fdisk -l
(that's a lower case 'L'), then the system will list any detected disks.
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Old 06-26-2012, 12:04 PM
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I would just see if it is recognized in a linux distro. If not, hmm.... lawyer.... I'd go with a data recovery specialist like 300DDR on these forums.
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Old 06-26-2012, 12:41 PM
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If the data is that important best leave it to a pro otherwise you could cause more damage the longer you play with it.
That type of problem is due to problems with head it prob crashed on the platter.
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Old 06-26-2012, 12:47 PM
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you can try file scavenger i have had it work on a number of seemingly dead drives.i think you can download a free trial from their website and it will let you scan the drive but you will need to buy it in order to recover data. good luck
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Old 06-26-2012, 05:06 PM
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Perhaps it would be worth asking the client immediately about the value of their data before you make things worse and possibly render it unrecoverable...especially if they work at a law firm.

Never run a file system recovery program against a failing drive, unless you want to kill it. Always get a full sector-by-sector clone first, then run the file system recovery programs against the clone. Not only is it safer, it tends to be the faster route.

In this case, I'd suggest telling the client that if you carry on any further yourself, you may render the data unrecoverable and ask whether they wish you to send it off to a professional lab for assessment or if they want you to continue risking the fatal blow to your drive.

Another thing to consider is that most labs only charge if they are able to successfully recover the data. Are you willing to spend several days working on this project with a fairly high chance that you will not succeed?
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Old 06-26-2012, 05:13 PM
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Does the disk show up in device manager? Does it make any funny noises? Also I agree that you should ask the client how important this data is for the simple fact that running scans on the disk can make it worse and it may need to go out for data recovery.
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Old 06-27-2012, 01:12 AM
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Best to heed the wise words above by lcoughey… I agree completely.

If you can find out the drive's model number, I'll let you know what the common problems are with it (according to our data recovery database of past recoveries). This may help you get a better idea of what the cost to recover it professionally will be.

P.S. Thanks for the shout-out FoolishTech!
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