Remote Support eBook Discount Code

[MJMNetwork]

Lisa thanks for all your help on that but i also notice from this post you use Logmein rescue.
I use gotoassist do you know how the two compare ?

And yes i know how sometimes it wont let it install usually changing the file name or safe mode boot will fix that.

If it still does not i usually at the shop remove there hard drive and run Mbam on other working computer then after removal place there HD back into there computer and then run again on there own machine.

Everything is then clean but if they ever down the road get a virus again we give them a 30 day warranty so if they get infected again in that time we remove free of charge.

Usually none come back i think cause they being extra careful but eventually they forget and get back into there old habits and not watch what they do as much and then get re infected by the warranty has expired so we charge again. If they have the program we might never hear from em again hehe if it works to well.

Any thoughts on that ? i ask cause i notice you said you usually never hear from em again.

Oh and yeah i usually offer to sell them AVG Internet Security to help prevent problems but have not with Mbam just cause that is one of a few secret weapons we use to get rid of malware on computers that already got infected

[punzada]

Originally Posted by callthatgirl

We resell mbam and got rid of SAS. Sas was causing us problems and we found that it worked great to remove, but not good at protecting. Mbam won overall in price/reliability and it's easy to use.

So how do you handle the legality of using MBAM on your remote support? Do you force/subsidize with a minimal call cost to the client to purchase the license prior to performing the installation? I've contacted them several times and they have told me each time that there is no technicians license available or anything similar and that it is strictly (and rather obviously) against the free versions license to use for commercial reasons. I'm a fan of MBAM myself (although these days it's hardly enough to deal with these zeroaccess and similar rootkits) but have been trying to avoid it due to the legality of licensing of the free version (the paid-for version is rather loud and a bit IP-block happy for my tastes)

[uprighttech]

Lisa,

Are you still throwing in the operations manual if we use the code mentioned in this thread? Meant to grab the deal at Christmas but got busy and forgot. Thanks for offering this deal to the Technibble community. Looking forward to reading about and implementing some of your processes and procedures.

[callthatgirl]

Yes, I have been sending the manops or giving away the social media eBook.

[Cbrooks]

Hello Lisa!

I can't seem to find the area to enter the discount code, unless that promotion is over with? Let me/us know!

[callthatgirl]

Everything is working great in regards to discount codes and someone who just purchased the book recommended that I sell all three for $99, so I added that one to the sales list.

To read more and buy now, click here

Thanks again everyone who has purchased, I appreciate the support!

[callthatgirl]

A testimonial from Parkway Tech.
__________________
When I purchased Lisa’s Guide to Remote Support ebook, I wasn’t expecting to learn much I didn’t know. We have been offering remote support in one form or another since we opened over four years ago. We have provided it to residential and small & medium business clients. Boy was I wrong about not learning anything!

Her book is well written, but, most importantly, packs quite a bit of useful knowledge. I planned to read a section or two before bed the night I purchased it, but I ended up reading it completely that night. I’ve since read it a couple more times and have referred to it even more than that.

It is a wonderful resource that gives the essential info any technician needs to effectively offer remote support. I picked up quite a few pointers, particularly in client interaction, that we have already incorporated in our business. In short, this book gives the best practices from a “in the trenches” perspective.

I will close by saying that if you aren’t offering remote support, you are missing out. And I know of no better way to get started the right way than by investing in Lisa’s Guide to Remote Support.

[callthatgirl]

I have a student version completed and am looking for a review. If you are a student in network/computer school and are interested in a copy, please PM me here with your email address. I have 5 free copies available.

3rd edition in the works still!

[FoolishTech]

Originally Posted by callthatgirl

3rd edition in the works still!

How is everything coming with that Lisa? I know you talked about putting in some info on that thing we discussed - it just occurred to me that you don't have one KEY ingredient. I will email you. In the meantime, I'm just bumping this msg.

[chrisaroz]

Lisa, please post when the update's ready. I know I would get the update free if I bought now, but I don't want to read the current one if there's about to be a new release. Thanks!