Go Back   Technibble Forums > The Computer Repair Business > Business and Legal Issues

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 06-08-2012, 08:53 PM
bigdessert bigdessert is offline
 
Join Date: Jan 2012
Posts: 160
bigdessert is an unknown quantity at this point
Default Phone auto attendant layout?

I am curious what your phone message plays at your business if someone doesn't answer.

Currently we are a 2 man shop and we have our phones ring, but if we don't answer then it plays:

Quote:
Thank you for contacting [our shop name]. If you know your parties extension please enter it now. Otherwise, for [tech 1 name] press 1, for [tech 2 name] press 2 or press 0 for the general deliver mailbox.
In my opinion this makes us seem like a small time operation and we only deal with businesses so would like to make ourselves sound bigger.

Just curious what everyone else uses for a recording and if they pickup the phone when it rings or let an answering auto attendant answer before it even rings the business phones?
Reply With Quote
  #2  
Old 06-08-2012, 11:33 PM
Xander Xander is offline
Banned
 
Join Date: Oct 2008
Location: Niagara region, Ontario
Posts: 6,870
Xander is just really niceXander is just really niceXander is just really niceXander is just really niceXander is just really nice
Default

"Thank you for calling Prompt Care, 'TLC for your PC'. If you are getting this message, it means that we are either giving a customer our undivided attention or you have called outside of business hours. Please leave a message including details of your computer problems or, if you prefer, email us at tech@promptcare.ca"

Paraphrased but probably close.
Reply With Quote
  #3  
Old 06-09-2012, 04:14 AM
callthatgirl's Avatar
callthatgirl callthatgirl is offline
VIP
 
Join Date: Jan 2010
Location: Minnesota
Posts: 3,521
callthatgirl is a jewel in the roughcallthatgirl is a jewel in the roughcallthatgirl is a jewel in the rough
Default

FYI. My web guy hired a voice actor to do his voice over and it's amazing. $50to do it. I would recommend it. I know when I have done my voicemail greetings in the past, I sound like a half dork.
__________________
Click here to check out my 5 eBooks if you want to learn...
Remote Support
Social Media
SEO for WordPress
Exchange Migrations
Manual of Operations (Template)
Reply With Quote
  #4  
Old 06-09-2012, 04:15 AM
bigdessert bigdessert is offline
 
Join Date: Jan 2012
Posts: 160
bigdessert is an unknown quantity at this point
Default

Quote:
Originally Posted by callthatgirl View Post
FYI. My web guy hired a voice actor to do his voice over and it's amazing. $50to do it. I would recommend it. I know when I have done my voicemail greetings in the past, I sound like a half dork.
Thanks for the input. Do you have a name or number that I can 1.hear the voice, 2. get into contact with this voice actor?
Reply With Quote
  #5  
Old 06-09-2012, 05:40 AM
callthatgirl's Avatar
callthatgirl callthatgirl is offline
VIP
 
Join Date: Jan 2010
Location: Minnesota
Posts: 3,521
callthatgirl is a jewel in the roughcallthatgirl is a jewel in the roughcallthatgirl is a jewel in the rough
Default

I'll send over PM for you.
__________________
Click here to check out my 5 eBooks if you want to learn...
Remote Support
Social Media
SEO for WordPress
Exchange Migrations
Manual of Operations (Template)
Reply With Quote
  #6  
Old 06-09-2012, 06:38 AM
carrcomp carrcomp is offline
 
Join Date: Feb 2012
Location: Barrie, ON
Posts: 1,454
carrcomp will become famous soon enough
Send a message via Skype™ to carrcomp
Default

Quote:
Originally Posted by callthatgirl View Post
FYI. My web guy hired a voice actor to do his voice over and it's amazing. $50to do it. I would recommend it. I know when I have done my voicemail greetings in the past, I sound like a half dork.
Only half?

Honestly though ... voice actor is a cool idea.
__________________
*****************


Want to know what's new with Remote Support Tech Team? Want tips to help increase at counter sales after a repair?
Click here to subscribe to our newsletter.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:14 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.