Troubleshooting MFP

[Brohodin]

Hey Guys,

I've been working with an MFP troubleshooting network connectivity and reliability with it. It's a Kyocera KM-C2525E. In order to be able to print we have to reset the switch and we'll get 1 job out of it.

It's currently going to a 5 port switch, wall jack, and then to the cisco switch in the back with the server. I've replaced the switch and also assigned a new static IP.

I also disconnected the switch from the LAN, assigned a new ip, added a laptop as the gateway and it printed right away. This makes me wonder if it's the wiring.

It's clear networking is not my forte.

Thanks

[teksquad]

So you replaced the 5 port switch? Have you tried going directly to the wall jack with the printer? If the cisco switch is running bpdu-guard its possible that the small switch is sending BPDU's and the cisco switch is error disabling the port. Bpdu guard protects against a rogue switch from altering your spanning tree domain (IE - A rogue switch possibly taking over as the root switch) Just a though. Could be a cabling issue. Any other devices on the 5 port switch seeing issues? Do you have access to the cisco switch? If so I would look at the logs to rule out my previous.

[Long Time Tech]

What else is plugged into the switch? and do those devices work.

If the laptop prints fine when the switch is disconnected at the other end. I would plug the cable into the wall and plug the laptop into the other end of the cables (i.e. remove it from the switch and plug it into the laptop and them see if it prints). This way you can eliminate the problem.