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Old 05-17-2012, 11:35 AM
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4ycr 4ycr is offline
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Default office 2010 help

This is a strange one and I am lost now.

A client says one day excel and power point stop opening up when the file is clicked on but work is fine.

When I look at it the icons and the generic blank ones the windows uses when it foes not know what to use. on his desktop he has all the short cuts to the virtualization handler CVH.exe and they all open fine and I can open the files fine when in the program but not from the files themselves.

The computer has 1 hard drive C drive has everything on it with a recovery partition on D. There is a Q drive which is showing a local but is inaccessible and the disk management does not even see the q drive at all.

When in excel and the other programs it has a lot of add-ons that are apparently on the q drive. Also when I right click on an excel file it shows as being an excel file but I cannot get it to open.

I have googled and tried their suggestions and while some say to look in office14 folder, there are no exe files for the programs as some suggest.

The default programs does not have office listed at all, and there are no links in the start bar => all programs for any office program.

The program & features has office home & business listed but it's only 14MB and I tried the repair option with no luck. but it also has office click to run 2010.

so before I try to reinstall office is there anything else you can think of for me to try?

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