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Old 05-12-2012, 07:01 PM
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andveg38 andveg38 is offline
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Default Can't access Windows repair

I've been working on this since yesterday with not much progress. Any and all help will be appreciated.

Got a Toshiba laptop dropped off today that was only giving me the blackscreen with a mouse cursor. I can't access repair even though I can select it. That is by pressing F8 and also using a Windows disk. Safe-mode doesn't work, last good config...all start windows and then the blackscreen. The cust claims she hasn't installed anything and just turned it off the night before and now it's happening.

I made it bluescreen and got an error code of "unmountable boot volume". My Windows disks can't pull up Startup Repair or load Windows to upgrade or install. I'm scanning for viruses in the boot sector and when I get home will try Hiren's boot cd to see if I can try anything there to fix the boot config.

With Ubuntu, I can see the filesystem so I know I can save the data and reinstall windows on a new drive. I just don't understand why when I insert the Windows disks, it will show the loading bar and then the splash screen but the will restart and say that I have 2 options--Startup Repair or Load Windows. Both take me to a black screen with the mouse cursor only.

From what I know, I need to fix the mbr or boot /cfg but I can't get to the command line. Does anyone have any suggestions?
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