Go Back   Technibble Forums > General Computers > Tech-to-Tech Computer Help

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 04-26-2012, 10:37 AM
GKenn01's Avatar
GKenn01 GKenn01 is offline
 
Join Date: May 2010
Posts: 30
GKenn01 is an unknown quantity at this point
Default Acer Aspire x3300 - drives not being recognised

Hi Guys & Gals

Please give your thoughts on this problem

Have a customer with the above mentioned computer, Issue was that is was v slow runnibng windows 7 hp and freezing continually. Very often after a hard reboot it would then freeze/lock on the acer home screen and would remain there until the "no fixed disc found... please insert boot disc etc " message came up. Looking at the bios neother the sata hd or DVD drive was being recognised.

What I have done os far

1. Clean pc on a large volume of dirt/dust in it
2. Checked power output tp both drives
3. Changed sata cable on hd
4. Tried to boot with just the hard drive attached.

I am still getting a blank acer screen upon boot up (almost like it is stuck on the bios) - I am thinking along the lines of faulty mb / sata connector on MB (as both drives arent being recognised). As it is a low profile system with only a pci / pci e ports I dont think i have the option of inserting a sata adaptor card.

Any input thoughts would be very much appreciated.

Graham
Cavehill Computer Services
Reply With Quote
  #2  
Old 04-26-2012, 12:29 PM
red12049 red12049 is online now
 
Join Date: Aug 2009
Posts: 1,023
red12049 has a spectacular aura aboutred12049 has a spectacular aura about
Default

Quote:
Originally Posted by GKenn01 View Post
Hi Guys & Gals

Please give your thoughts on this problem

Have a customer with the above mentioned computer, Issue was that is was v slow runnibng windows 7 hp and freezing continually. Very often after a hard reboot it would then freeze/lock on the acer home screen and would remain there until the "no fixed disc found... please insert boot disc etc " message came up. Looking at the bios neother the sata hd or DVD drive was being recognised.

What I have done os far

1. Clean pc on a large volume of dirt/dust in it
2. Checked power output tp both drives
3. Changed sata cable on hd
4. Tried to boot with just the hard drive attached.

I am still getting a blank acer screen upon boot up (almost like it is stuck on the bios) - I am thinking along the lines of faulty mb / sata connector on MB (as both drives arent being recognised). As it is a low profile system with only a pci / pci e ports I dont think i have the option of inserting a sata adaptor card.

Any input thoughts would be very much appreciated.

Graham
Cavehill Computer Services
Have you pulled the hard drive and tested it with another machine?

Rick
Reply With Quote
  #3  
Old 04-26-2012, 03:57 PM
iisjman07's Avatar
iisjman07 iisjman07 is offline
 
Join Date: Jul 2009
Location: South End Of The UK
Posts: 3,045
iisjman07 has a spectacular aura aboutiisjman07 has a spectacular aura about
Default

I would check the following in the following order:
  • Hard Drive - if it's not being detected properly the machine will wait for it at the POST screen
  • Memory
  • Motherboard
__________________
put that in your pipe and grep it
Reply With Quote
  #4  
Old 04-26-2012, 04:00 PM
PCX's Avatar
PCX PCX is offline
 
Join Date: Feb 2012
Posts: 2,799
PCX is just really nicePCX is just really nicePCX is just really nicePCX is just really nice
Default

Always, always, always run a full diagnostics first. If you have a shop, you have no reason or excuse not too. This is just basic stuff.
__________________
_

Did you run a FULL diagnostic?

Are you tired of getting defective iPhone screens? Try eTech. We used to send back boxes of defective iPhone screens to WGP, now we rarely get them.

"The smartest and most successful people in the world are those who surround themselves with smarter and more successful people than themselves"
Reply With Quote
  #5  
Old 04-26-2012, 04:34 PM
GKenn01's Avatar
GKenn01 GKenn01 is offline
 
Join Date: May 2010
Posts: 30
GKenn01 is an unknown quantity at this point
Default

How do the explain the reason that both the hd and dvd optical drive dont work at the same time
Reply With Quote
  #6  
Old 04-26-2012, 04:44 PM
PCX's Avatar
PCX PCX is offline
 
Join Date: Feb 2012
Posts: 2,799
PCX is just really nicePCX is just really nicePCX is just really nicePCX is just really nice
Default

Quote:
Originally Posted by GKenn01 View Post
How do the explain the reason that both the hd and dvd optical drive dont work at the same time
I am sorry, but unless you run a diagnostics and tell us what the results are, we are just going to be shooting in the dark and wasting our time. If you don't want to waste our time or yours, then please run a diagnostics and tell us what the results are. Also, tell us what you used and how long you ran the tests for.
__________________
_

Did you run a FULL diagnostic?

Are you tired of getting defective iPhone screens? Try eTech. We used to send back boxes of defective iPhone screens to WGP, now we rarely get them.

"The smartest and most successful people in the world are those who surround themselves with smarter and more successful people than themselves"
Reply With Quote
  #7  
Old 04-26-2012, 08:35 PM
JW The Computer Guy JW The Computer Guy is offline
 
Join Date: Aug 2009
Location: Canada
Posts: 395
JW The Computer Guy is an unknown quantity at this point
Send a message via MSN to JW The Computer Guy
Default

Have you tried resetting the BIOS? I ask because I have an old machine that randomly can't find the HDD, resetting the BIOS fixes it.
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 05:58 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.