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Old 04-13-2012, 10:08 PM
mason mason is offline
 
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Default Keeping Track of RMA's

Hello everyone

i have a question for people who own shops who order alot of stock from alot of suppliers

We use about 15 suppliers for all the parts we need,

We do get the odd faulty stock - how do you all keep track of the stock

for example

Know what supplier you have used
how old the item is
if it comes back faulty when it was rma'd
and when it comes back in stock after its fixed

Is there software out there that does that?

Doesnt matter if its online script or a windows based program

Thanks
Dave
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Old 04-13-2012, 10:31 PM
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Don't think it would pay off for us. We rarely need to RMA stuff unless it is DOA...
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Old 04-13-2012, 10:44 PM
mason mason is offline
 
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we get at least 10 a month (laptop power supplys the odd hard drive, the very odd motherboard and the odd iphone screen or laptop screen and sometimes even get faulty memory. O and our delivery drivers like to use our computer case boxes as footballs - get loads of cases with dents in!

10 a month is about 5% of orders
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Old 04-13-2012, 10:56 PM
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Quote:
Originally Posted by mason View Post
O and our delivery drivers like to use our computer case boxes as footballs - get loads of cases with dents in!
Complain to the delivery company - the drivers often have a bonus tied to the condition of the product.
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Old 04-13-2012, 11:00 PM
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We are currently using mhelpdesk for our ticketing system and every time we order a part for a customer we log the invoice details. Also, most items will have a serial that you can track back to the manufacture. Other than that, I have maybe done a hand full of RMAs in the last couple years.
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Did you run a FULL diagnostic?

Are you tired of getting defective iPhone screens? Try eTech. We used to send back boxes of defective iPhone screens to WGP, now we rarely get them.

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Old 04-13-2012, 11:10 PM
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The driver always asks us to sign it as faulty he doesnt care ( its not him its the ware house boys ) but yeah we do complain.

Also i will look in to mhelpdesk - at the moment we use pc repair tracker. nothing in that for rma's

thanks for the help guys
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Old 04-13-2012, 11:14 PM
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Quote:
Originally Posted by mason View Post
The driver always asks us to sign it as faulty he doesnt care ( its not him its the ware house boys ) but yeah we do complain.

Also i will look in to mhelpdesk - at the moment we use pc repair tracker. nothing in that for rma's

thanks for the help guys
There is nothing in mhelpdesk for RMAs or inventory for that matter, but we just use the logs for RMA and package tracking purposes. Its not perfect, but it works for now.
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