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Old 04-07-2012, 10:37 PM
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Lightbulb Keeping a call log for dodgy clients.

I have a client that is impossible to get in touch with and it has ended in deactivation of his web account. I thought I would remind everyone that it is a really good idea to keep track of all the calls made to a customer for future reference in case of litigation or collection procedures. I would also advise to leave a message each time and not rely on caller ID to show that you called.
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Old 04-08-2012, 04:44 AM
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i had a app on my phone at one time that recorded all my calls to a google cal.
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Old 04-08-2012, 08:10 PM
Tepin Tepin is offline
 
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Use a VOIP based phone system that can log calls. The one we use in our shop records incoming and outgoing phone numbers, timestamps, and duration of calls.
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Old 04-08-2012, 08:36 PM
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Originally Posted by Tepin View Post
Use a VOIP based phone system that can log calls. The one we use in our shop records incoming and outgoing phone numbers, timestamps, and duration of calls.
+1 on this, I went virtual 18mths ago and its great, I have logs of everything.

Biggest plus is no matter if you move, virtual number goes with you.
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