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Old 04-03-2012, 12:46 AM
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FoolishTech FoolishTech is offline
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Default Calling all dSupport users, need your input!

As many of you know Microsoft Security Essentials flags dSupport. Although Microsoft for some reason won't respond to my numerous attempts at filling out their vendor dispute form, it seems they did to one of my users submitting it as a false positive today.

Here was the reason they gave this person that dSupport is flagged:
  • Deceptive behaviors: lack of notice and consent
  • Software that exhibits poor consent
  • Installs, reinstalls, or removes software without user permission, interaction, or consent.
Since they weren't specific, I can only assume this means a few things:
  1. Maybe dSupport needs a EULA to be displayed to the user on first run?
  2. Definitely dSupport needs something done about the automatic download and install of apps, like CCleaner and Defraggler if configured, and possibly any custom apps for the Maintenance routine.
  3. Probably dSupport needs a consent prompt prior to downloading and executing remote support software.
What do you think???

My big issue is I don't want to pester the end user every time dSupport needs to download something for maintenance, that defeats the entire purpose of a simple one click solution for the end user. I'm considering removing the functionality altogether. Let dSupport run the apps IF INSTALLED, but never download them. Would this trample on anyone's toes?

Alternately I wonder if a consent prompt pops up when the user clicks the Maintenance button would be enough? And the Remote Support button... I could write up a sample text document with some verbiage, let you all modify it as you see fit...

It's hard to judge what these buffoons at Microsoft want by their vague terms.

Does anyone have a better suggestion, or perhaps some additional insight as to what they actually have a problem with? Maybe I'm missing something. I want to make this right on the first attempt, because from the wording of the email that was forwarded to me by Microsoft, it sounds like they only "review" a submission a few times max every 6 months.

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