medco.com and facebook.com won't load

[lan101]

I have a customer with a 3 month old machine that refuses to go to these 2 web sites. I have tried explorer, firefox, and chrome. I have ran combofix, malwarebytes etc. I reset the browsers, cleared cache etc. Ran ccleaner to clean out cookies etc. Also ran the windows repair tool to fix winsock dns etc. as well.

These sites work fine on her 3 year old laptop though through the same internet connection.

Any other suggestions short of formatting taking it back to the factory partition?

Thank you guys,

Landon

[carrcomp]

Are they running Norton?

[Vicenarian]

Disable firewall and/or security software. Probably the culprit.

[carrcomp]

Originally Posted by Vicenarian

Disable firewall and/or security software. Probably the culprit.

Wow, our timestamp is the same ...


..... Jinx

[lan101]

Norton was on there, but I removed it with Revo. Now that I think of it, I don't believe I used the official removal tool afterwards, which I normally do. I will try this and post an update.

Thanks guys,

Landon

[carrcomp]

Originally Posted by lan101

Norton was on there, but I removed it with Revo. Now that I think of it, I don't believe I used the official removal tool afterwards, which I normally do. I will try this and post an update.

Thanks guys,

Landon

I assume you meant Renvo,

But yeah the problem with Norton (And other software packages like it) is that it's usually not configured properly.

In the 4 years I did help desk support, 80% of the calls I took for specific websites not loading came down to Norton not being properly configured.

Oddly enough only 2% was because the website was down.

[Vicenarian]

Very true.

I had a customer just last week that had an issue opening a news website because of Symantec Firewall.

[altrenda]

Originally Posted by carrcomp

I assume you meant Renvo,
.

I assumed he meant Revo Uninstaller.

[techamelia]

I've seen flakey routers cause weird issues like this - surf properly on 1 PC on network and then another has troubles w/ random different websites.

Have you checked host file and DNS settings?

[lan101]

I uninstalled with revo uninstaller

Today ran the norton removal tool...still no difference.

I am going to tell her to try a different cable to the router and on a different port to see if it makes any difference.

I will also change the dns to google.

I will post back results for this.

Thanks again guys,

Landon