How to price a Support Contract?

[baccart]

Hello,

I have done corporate support as an employee, and now doing retail support. I was approached by a retail client to support his company. He mentioned about 25 Laptops, plus some desktops. I have no clue as to how to approach in building a list of what support he thinks he needs, or he will really need. Can you point me to where I could get this information (questions to ask), and to price this contract for a monthly support contract?

[mein]

One of the first things you need to know is what sort of support he wants. Is it break fix only; regular maintenance, software support etc. How old is the kit? What sort of firewall etc is in place.

The cost of supporting 25 devices is not necessarily 2.5 times as much as supporting 10. It all hangs on how many hours you believe you'll need ti put in each month