Advice needed for response to customer

[ash]

I've got a message on my answering service from someone who wants to "get a copy" of an XP cd so that he can solve his own problems. He seems to think he knows what to do...if only he had a cd. Just wants to borrow it, etc.

I haven't gotten a call like this yet and am wondering what to tell him ("no") in a way that I still might get his business. I mean, that's what I do, right? I wouldn't just give someone else my tools in order to fix their problems...but I don't want to tell him that.

[Kenhelms]

do you call a auto mechanic for schematic printouts?

I would say " sorry but I cant do that, as im microsoft affilliated and that would be a conflict of interest"

[seedubya]

No, that's NOT what you do. You don't get involved with someone like that at all. You'll never have any peace. I wouldn't even call him back. You're going to waste your time even explaining yourself to this freeloader? C'mon!

[ClickRight]

Let him know he can "borrow it and keep it" for $150.

Seriously though, I wouldn't return the call.

[MrUnknown]

im with the do not call back crowd. You more than likely aren't going to gain him as a customer by calling him back (he obviously thinks he can do it on his own) and like others said, if you give in, he wont leave you alone.

If you manage to gain him as a customer, I would think he would be the kind always negotiating your price, hes obviously cheap.

[purple_minion]

If he's "smart enough" to "do it on his own" why the hell is he calling you. Really... he knows exactly what the issue is but can't find a CD? I don't even know what to say to that.