No Sound

[johnrobert]

Pavilion p6241F Desktop

No sound bottom right system tray show red x next to speaker, in device manager high Def audio is in no mans land.
I got driver from HP but noticed it was just a patch to make headset work when HDMI is used, no other audio driver.
I found this, but still not working
http://www.findlaptopdriver.com/p6241fdrivers/

Initially internet was not working and Customer tried to install a 3com network card, win 7, 64 bit could not find driver for it, as it turned out his router was defective, new router internet works
I wonder if putting in the 3com caused it, its out now?
He did a bunch of system restores

I have a feeling I am going to end up nuking this, I already spent 90 mins

[Mr.Mike]

Can't have been the NIC, but could be damage done by owner while installing NIC. If this is a card (PCI e) I think you can go into device manager and uninstall the device from the list. Then shut down and reboot which forces windows to look for and install a driver as if it were new. If its onboard graphics, you gotta get the driver from hp or the audio controller manufacturer and reload it.

[johnrobert]

Its onboard sound Pretty sure its a realtec

There is one pci slot I could put in a audio card, turn off onboard in bios
I have noticed lots of old hardware like sound blaster does not work in win7

[mm201]

pcidatabase.com is your friend for installing drivers.

[B Trevathan]

Here is links to the driver.

HP Pavilion p6241f Desktop PC Microsoft Windows 7 (64-bit) Realtek High Definition Audio Driver

Website:
https://h10025.www1.hp.com/ewfrf/wc/...41217&sw_lang=


Driver: sp43158.exe
http://ftp.hp.com/pub/softlib/softwa...-2/sp43158.exe

[732914TECH]

which motherboard model is this? I know these models had a lot of motherboard issues with overheating, may or may not be related..

[johnrobert]

Thanks for the input I will try these next time I see client
He is in no hurry to have sound fixed, busy doing his income tax at the moment.

[johnrobert]

I got computer back today
I installed original sound driver still not working
When I spend over 3 hours trying to fix sound you know something is wrong

I thought either with all the system restores or a hardware problem
I plugged in one of my HD and clean installed win7 still no sound
I disabled the sound in bios and put in a pci audio card and connected old HD now everything is working
Good job I didn’t nuke his HD

[mkeathley]

Next tiem if your tryign to narrow down if its a driver issue or not, try a linux live disk.
I liek Knoppiz for this, but almost any will work.

If it works in linux, its not a hardware problem...