Go Back   Technibble Forums > Technical Discussions > Software Applications

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 05-17-2012, 10:35 AM
4ycr's Avatar
4ycr 4ycr is offline
 
Join Date: Jun 2010
Location: West Lothian, Scotland
Posts: 1,446
4ycr has a spectacular aura about4ycr has a spectacular aura about
Send a message via Skype™ to 4ycr
Default office 2010 help

This is a strange one and I am lost now.

A client says one day excel and power point stop opening up when the file is clicked on but work is fine.

When I look at it the icons and the generic blank ones the windows uses when it foes not know what to use. on his desktop he has all the short cuts to the virtualization handler CVH.exe and they all open fine and I can open the files fine when in the program but not from the files themselves.

The computer has 1 hard drive C drive has everything on it with a recovery partition on D. There is a Q drive which is showing a local but is inaccessible and the disk management does not even see the q drive at all.

When in excel and the other programs it has a lot of add-ons that are apparently on the q drive. Also when I right click on an excel file it shows as being an excel file but I cannot get it to open.

I have googled and tried their suggestions and while some say to look in office14 folder, there are no exe files for the programs as some suggest.

The default programs does not have office listed at all, and there are no links in the start bar => all programs for any office program.

The program & features has office home & business listed but it's only 14MB and I tried the repair option with no luck. but it also has office click to run 2010.

so before I try to reinstall office is there anything else you can think of for me to try?

Thanks
Reply With Quote
  #2  
Old 05-17-2012, 10:50 AM
YeOldeStonecat's Avatar
YeOldeStonecat YeOldeStonecat is offline
 
Join Date: Nov 2011
Location: Southeast Connecticut
Posts: 7,448
YeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to beholdYeOldeStonecat is a splendid one to behold
Default

If I'm understanding your description correctly...it sounds like the Windows file association no longer recognizes Office docs. Makes me think of situations where a system restore occurred to a point prior to some software being installed, like a manual HIVE restoration back to a certain point.

I would say a proper uninstall and reinstall of Office and all updates would be fine. But I'd be curious to further investigate the system to see why this happened...and if other software was impacted.
__________________
Resident "Geek on a Harley" doing IT in Southeast Connecticut
http://www.dynamic-alliance.com/
https://www.facebook.com/YeOldeStonecat
Reply With Quote
  #3  
Old 05-17-2012, 11:07 AM
4ycr's Avatar
4ycr 4ycr is offline
 
Join Date: Jun 2010
Location: West Lothian, Scotland
Posts: 1,446
4ycr has a spectacular aura about4ycr has a spectacular aura about
Send a message via Skype™ to 4ycr
Default

Other programs seem fine Music, pictures and pdfs all work as they are meant to. the problem is associated with office. I am still digging in to it.


Edit, it seams like a lot of updates have been installed over the past week including SP2. Might try a roll back just to see.

Last edited by 4ycr; 05-17-2012 at 11:14 AM.
Reply With Quote
  #4  
Old 05-17-2012, 02:38 PM
4ycr's Avatar
4ycr 4ycr is offline
 
Join Date: Jun 2010
Location: West Lothian, Scotland
Posts: 1,446
4ycr has a spectacular aura about4ycr has a spectacular aura about
Send a message via Skype™ to 4ycr
Default

just an update. I restored the laptop back a couple of weeks pre SP2 but did not fix it. It now managed to open excel but the spreadsheet was greyed out.

I downloaded office and got his COA over the phone. When installing it, it did not even recognise any previous install and went ahead as if it was a fresh install but its working as normal again.

thanks
Steven
Reply With Quote
  #5  
Old 05-17-2012, 06:25 PM
4ycr's Avatar
4ycr 4ycr is offline
 
Join Date: Jun 2010
Location: West Lothian, Scotland
Posts: 1,446
4ycr has a spectacular aura about4ycr has a spectacular aura about
Send a message via Skype™ to 4ycr
Default

well after picking his laptop up he tipped me 6 bottles of beer because the last time he had a problem like this PC world took a week to fix and 200.

Result
Reply With Quote
  #6  
Old 05-17-2012, 07:20 PM
ljtechservices ljtechservices is offline
 
Join Date: Aug 2010
Location: Normal, IL
Posts: 637
ljtechservices is on a distinguished road
Send a message via Skype™ to ljtechservices
Default

Quote:
Originally Posted by 4ycr View Post
well after picking his laptop up he tipped me 6 bottles of beer because the last time he had a problem like this PC world took a week to fix and 200.

Result
Responding when called and being prompt with service is a sure way to keep going in this business.

I may get the account where my wife works because another local tech that services her office has a problem returning calls or showing up as promised.
__________________
"..You are not brought upon this world to get it!" ~ David Lo Pan
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 07:24 AM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.