Go Back   Technibble Forums > General Computers > Tech-to-Tech Computer Help

  Technibble Sponsor

Reply
 
Thread Tools Display Modes
  #1  
Old 10-06-2007, 06:19 PM
Andyuk2007 Andyuk2007 is offline
 
Join Date: Oct 2007
Location: Leicestershire
Posts: 522
Andyuk2007 is an unknown quantity at this point
Question Usb Devices stopping windows from booting

Hey all, I had this really weird problem today at one of my call outs and i wanted to share it with you in the hope of a solution.

A woman's computer wouldnt boot into windows xp so i did the usual boot repair options, then i decided to unplug all her usb devices and plug my ps2 keyboard in and the computer booted into windows with no problems.

I wanted to see why that was so i plugged her usb mouse back in and rebooted, windows failed to post or anything, i did clear the cmos but this still didnt fix the problem. So i tried my ps2 mouse and keyboard again and it worked every time that was plugged in.

Has anyone ever come accross this issue and how did you resolve it ?
Reply With Quote
  #2  
Old 10-06-2007, 07:50 PM
Simmy's Avatar
Simmy Simmy is offline
Super Moderator
 
Join Date: Aug 2007
Location: Bristol, UK
Posts: 1,442
Simmy is on a distinguished road
Send a message via MSN to Simmy
Default

Just to clarify - it fails to boot with just the USB mouse or with any USB device? Have you tried all the USB ports? Have you tried a different USB mouse/keyboard?

It's strange problem and not one I've come across. Could just be a dodgy USB device?
Reply With Quote
  #3  
Old 10-06-2007, 08:08 PM
Andyuk2007 Andyuk2007 is offline
 
Join Date: Oct 2007
Location: Leicestershire
Posts: 522
Andyuk2007 is an unknown quantity at this point
Default

Quote:
Originally Posted by Simmy View Post
Just to clarify - it fails to boot with just the USB mouse or with any USB device? Have you tried all the USB ports? Have you tried a different USB mouse/keyboard?

It's strange problem and not one I've come across. Could just be a dodgy USB device?
Yep thats right it failed to boot with any usb device plugged in i did try all of them with the usb mouse and usb keyboard but it just wouldnt boot so i eventually told the customer to get a ps2 mouse and keyboard as windows worked with the one i bought with me. I wish i had found a solution to the problem incase i encounter it again but i couldnt find any hardware fault with there motherboard as i ran microscope's tools.

it was just plain weird
Reply With Quote
  #4  
Old 10-06-2007, 08:14 PM
Simmy's Avatar
Simmy Simmy is offline
Super Moderator
 
Join Date: Aug 2007
Location: Bristol, UK
Posts: 1,442
Simmy is on a distinguished road
Send a message via MSN to Simmy
Default

Maybe give them a USB PCI card and tell them to avoid using the onboard ones? assuming a new PCI card works, it's the simplest solution.

Do they have an external USB hub or anything? Come to think of it, I've had similar problems with mains powered USB hubs before.
Reply With Quote
  #5  
Old 10-06-2007, 09:34 PM
Andyuk2007 Andyuk2007 is offline
 
Join Date: Oct 2007
Location: Leicestershire
Posts: 522
Andyuk2007 is an unknown quantity at this point
Default

Quote:
Originally Posted by Simmy View Post
Maybe give them a USB PCI card and tell them to avoid using the onboard ones? assuming a new PCI card works, it's the simplest solution.

Do they have an external USB hub or anything? Come to think of it, I've had similar problems with mains powered USB hubs before.
Hello simmy, well there going to get a ps2 style interface keyboard and mouse now as its easier but i do wonder why on earth it wouldnt boot when a usb keyboard was inserted hmmm, but not to worry they seem happy i had given them an alternative although i felt kinda guilty billing them as i didnt really fix there problem. Maybe i should refund them i just dunno
Reply With Quote
  #6  
Old 10-06-2007, 09:48 PM
Simmy's Avatar
Simmy Simmy is offline
Super Moderator
 
Join Date: Aug 2007
Location: Bristol, UK
Posts: 1,442
Simmy is on a distinguished road
Send a message via MSN to Simmy
Default

No need to refund them You spent time working on it and found a solution which means they are now able to use the computer.

Have you recently started working for yourself then Andy?
Reply With Quote
Reply

Thread Tools
Display Modes

Posting Rules
You may not post new threads
You may not post replies
You may not post attachments
You may not edit your posts

BB code is On
Smilies are On
[IMG] code is On
HTML code is Off

Forum Jump


All times are GMT. The time now is 09:41 PM.


Powered by vBulletin®
Copyright ©2000 - 2014, Jelsoft Enterprises Ltd.
Technibble.com is based out of MELBOURNE, AUSTRALIA.