View Full Version : new home based comp suport

06-21-2007, 02:14 PM
hi all, im considering starting up a tecg support service and was wondering what advice you would gie me.

Bryce W
06-21-2007, 08:56 PM
Read this site and post on the forums. The site itself mentions alot of stuff that I have found from my own experience and the forums have alot of information based on the experience of other techies.

Some articles that may help you when starting out are:
How to advertise your computer business: http://www.technibble.com/how-to-advertise-your-computer-business/
Spotting Advertising Opportunities: http://www.technibble.com/spotting-advertising-opportunities/
Increasing Client Loyalty: http://www.technibble.com/increasing-client-loyalty/
What to charge: http://www.technibble.com/what-to-charge-for-a-computer-repair/
Ten commandments of the freelance techie: http://www.technibble.com/the-ten-commandments-of-a-freelance-techie/

And pretty much anything else in our Starting Out category on our front page:

We've got some really seasoned techies on the forums too, keep the questions coming and im sure there will be someone who would like to offer some advice.

06-21-2007, 11:08 PM
The most important thing is to just start. Place an add in the local paper for a week or two (wont cost a lot) and your on your way. Make the rest up as you go. You will find out soon enough if you have what it takes.
As with all things in life. Wherever you focus your energy, that is where you will go. You’re going somewhere no matter what so it may as well be where you want to go. ;)

06-22-2007, 01:33 PM
Thanks guys i do know that setting up any new business carries a high risk, even more so i guess when your a one man band, and i know that i have the motivtion to succeed. One think that I am stuck on is pricing, should i charge by the hour or by the individual tesks. Ive been ringing some other repair tech's in my area and most seem to charge by the hour in the £30-£50 price range, so i guess my question is which is better and to the UK techs on here how do you charge.

06-22-2007, 05:44 PM
In my personal experience I rarely charge per job. It is always by the hour. The reason for this is you never know what obstacles are going to come up. I mean most services like OS reload or computer install is pretty stable time wise, but for repairs all systems are just alittle bit different and some how you always seem to find that one issue that only 1 in a 1000 people seem to have.

Bryce W
06-23-2007, 12:44 AM
I charge per hour. $XX for the first hour, and about half that for every hour afterwards.. The price of the first hour covers any travel time/petrol.

If you like, you can go flat fee with some things like "$70 Virus/Spyware Check and Removal" which may be more attractive to people scared of rising costs.