PDA

View Full Version : My head is spinning! I can't find remote support software to meet my needs.

Felix
09-10-2009, 10:04 PM
Hello everyone,

I'm having trouble finding remote support software that meets my needs.
I'm looking for something

Brandable
Allows booting into safe mode
Easy for the client
Isn't expensive
Provides a stable connection


It be great if it could track time, but that's not such a big concern.
I plan on trying to implement a page on my website that they can go to for remote support.

Thank you
MrUnknown
09-10-2009, 11:01 PM
I believe TeamViewer offers all of those in a one-time fee.

It's the fee that you may have an issue with.
Bryce W
09-10-2009, 11:10 PM
InstantHousecall (http://www.instanthousecall.com/index-tn.html) does all that too. I dont know what your definition of "isnt expensive" is but InstantHousecall is very reasonably priced. Better priced than similar software like LogMeInPro.
cmonova
09-10-2009, 11:15 PM
Dualdesk, Bomgar, and about a dozen others. Might help if you say what ones you have actually looked at. There has been alot of threads about this and the pros/cons covering all of them.
Felix
09-10-2009, 11:51 PM
Dualdesk, Bomgar, and about a dozen others. Might help if you say what ones you have actually looked at. There has been alot of threads about this and the pros/cons covering all of them.

Sorry, it would be great if we had our own matrix on here comparing the various programs. I know there's a matrix on Wikipedia, but it's really not that great.

I've checked out Teamviewer, Log me in rescue, Amyadmin, Instant Housecall, Techinline, Bomgar.

Log me in rescue is to expensive, with some of the other programs like instant housecall. I couldn't tell if you could boot into safe mode or not.

Instant Housecall doesn't look too bad price wise. Do you have to pay for all three months up front?
greggh
09-11-2009, 01:23 AM
Sorry, it would be great if we had our own matrix on here comparing the various programs. I know there's a matrix on Wikipedia, but it's really not that great.

I've checked out Teamviewer, Log me in rescue, Amyadmin, Instant Housecall, Techinline, Bomgar.

Log me in rescue is to expensive, with some of the other programs like instant housecall. I couldn't tell if you could boot into safe mode or not.

Instant Housecall doesn't look too bad price wise. Do you have to pay for all three months up front?

$150 a month is not too expensive for the features Log Me In Rescue has. If you do 3 calls that month its more than paid for. And if your only doing 3 calls in a month, well you dont need Log Me In Rescue.
frostbyte5014
09-11-2009, 01:31 AM
Remote Support System does everything you want and then some. Buy it and you own it. No monthly fees.
Graystar
09-11-2009, 05:15 AM
Remote Support System does everything you want and then some. Buy it and you own it. No monthly fees.

I agree. RSS does a great job once you get it configured. They have a good forum community also.
Pay one flat fee and that's it.
P.S. No seat licenses
PCSupportGlasgow
09-11-2009, 07:18 PM
Remote Support System does everything you want and then some. Buy it and you own it. No monthly fees.

how is it with vista x86 and 64??
Simmy
09-11-2009, 07:54 PM
Advantig Oneclick does everything you want and a license is only $125 - Check it (http://www.advantig.com/oneclick/)

Saying that - it looks very similar to Remote Support System as suggested above, but OneClick is cheaper by the looks of it.

It couldn't be simpler either- even my most inept customers can use it.
MrUnknown
09-13-2009, 02:31 PM
(I was wrong... removed my post)
Felix
09-15-2009, 01:56 PM
Advantig Oneclick does everything you want and a license is only $125 - Check it (http://www.advantig.com/oneclick/)

Saying that - it looks very similar to Remote Support System as suggested above, but OneClick is cheaper by the looks of it.

It couldn't be simpler either- even my most inept customers can use it.

Is there any speed difference between Instanthousecall and Advantig Oneclick?