NickCat11
07-10-2009, 08:25 PM
Hello Everyone,
I have a customer's Ipod here that is a 30gb video style pod. When plugging in the Ipod to the computer, the computer will not recognize the Ipod at all. No sign of it in device manager, disk management, etc. The Ipod is getting power from the usb port though since it powers on when connected. Here is what I tried so far;
1. Different connecting cable
2. Tried on a different PC
3. Reset the Ipod
4. Tried multiple usb ports
5. Forced the Ipod into disk mode
Had no luck with any of these. Right now I am draining the battery completely down in hopes that a power cycle might do it, but I doubt it. Any ideas? Hopefully there is something I am missing.
As a side note, the Ipod has 5200 songs on it and they aren't backed up on the pc. The customer downgraded from Vista to XP himself and didn't bother saving the songs since they were already on his Ipod. Any help will be appreciated. Thanks in advance.
I have a customer's Ipod here that is a 30gb video style pod. When plugging in the Ipod to the computer, the computer will not recognize the Ipod at all. No sign of it in device manager, disk management, etc. The Ipod is getting power from the usb port though since it powers on when connected. Here is what I tried so far;
1. Different connecting cable
2. Tried on a different PC
3. Reset the Ipod
4. Tried multiple usb ports
5. Forced the Ipod into disk mode
Had no luck with any of these. Right now I am draining the battery completely down in hopes that a power cycle might do it, but I doubt it. Any ideas? Hopefully there is something I am missing.
As a side note, the Ipod has 5200 songs on it and they aren't backed up on the pc. The customer downgraded from Vista to XP himself and didn't bother saving the songs since they were already on his Ipod. Any help will be appreciated. Thanks in advance.