View Full Version : Remote Support tools
03-08-2009, 08:52 AM
hey guys, im just now getting into providing remote support. using team viewer
what are some programs / scripts you recommend for repair issues over the internet.
03-08-2009, 01:11 PM
Crossloop is a good program to use. I like it at least.
Crossloop is a free piece of software that allows you to remotely control another PC also running Crossloop. Unlike many other remote control applications, Crossloop is also free for commercial use. In fact, many other remote control applications have been mentioned on Technibble like LogMeIn.com. While I do love LogMeIn, Crossloop is a lot easier to run from a client perspective. Just download and run the installer and your done. The client is presented with an access code which they can read out to you over the phone and all they have to do is press connect.
On the technicians end, they choose the “Access” tab, enter the code the client gave them over the phone, press connect and it will start the session. The best part about Crossloop is that it doesn’t require the client to open up any router or firewall ports because both sides connect to a central Crossloop encrypted server, so the connection is outbound on both ends. There is even the ability to transfer files between the two.
I think the only downside of Crossloop over LogMeIn.com is that LogMeIn can log into unattended computers. Crossloop requires someone to give you the code. However, from a client perspective, I think they would prefer that you can only log in if they have given you the code. Crossloop is definitely worth testing for all computer technicians who do (or want to do) any remote support.
03-08-2009, 08:43 PM
A 'technibbler' uses a product called Help Desk VNC
Their are other versions of the same product, that do the same thing.
Since GOToMyPC and GoToAssist, ect ect ect, all require you to visit a website and download the product, the functionality is the same.
This app is much cleaner, and simpler than the others in my opinion. The customer clicks 1 link, and can save the app to the desktop for future use. No numbers or extra crap is involved.
As for simplicity...
Redirect the port you want to use to a workstation in your office.
Put the exe on your web server.
Have the customer run the .exe
03-08-2009, 08:56 PM
thanks guys, im looking for program for virus scanning and repairing system issues using a product like teamviewer.
03-09-2009, 04:22 AM
I use CrossLoop occasionally, but only long enough to get LogMeIn installed. CrossLoop is a version of VNC with a nice front end. It works well, and is simple for customers to get going, but like all of the VNC versions I have tried, it has a distinct mouse and keyboard response lag. LogMeIn, Microsoft's Remote Desktop, GoToMyPC and others typically have no lag -- unless you use them on dialup.
-- Patrick B.
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