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mrav
02-20-2009, 01:46 PM
Hi,

I'm looking for a simple way/software to issue job ticket and keep track of it. Basically I'd like to have a job number and I'd like it to have software to track the status of the repair so if a client calls the phone operator can look and tell what the status of the repair is. Can anyone help?

Thank you

vontreigo
02-20-2009, 02:40 PM
I've seen a program that is for "pc shops" tacks onsite and inhouse work among other things (inventory, sales, contracts....) I'll look ans see what I can find...

Flyingbull
02-20-2009, 03:31 PM
Hi,

I'm looking for a simple way/software to issue job ticket and keep track of it. Basically I'd like to have a job number and I'd like it to have software to track the status of the repair so if a client calls the phone operator can look and tell what the status of the repair is. Can anyone help?

Thank you

How big of a shop do you have? I mean a team of 2 or 3 people you could make a simple excel document, share it so anyone can open it and update it. Then your operator can open it, do a search for their specfic job and see if it ready or not.

vontreigo
02-20-2009, 03:32 PM
http://sourceforge.net/search/?type_of_search=soft&words=trouble+ticketing+system

This one is suppose to be good
http://otrs.org/