USB Ports - Device Not Recognised

[SPTech]

Hi all,

Repairing a laptop here and i've done everything I can think of to get the USB ports working.

The laptop is a Fujitsu Siemens Amilo Pro 3505. I've installed the latest USB drivers latest chipset drivers and USB 2.0 drivers and it still does not recognise a basic USB2.0 mouse.

I've also done a fresh re-install of Windows XP Pro and still no luck. Had a google but still not much info regarding my problem.

The device seems to get power but there is no data transfer.

Anyone know how to sort it?

Cheers

[wmacquinn]

I would check the device manager first to see if there is any of those wonderful ! points next to something. If there is do a scan with driver agent or something like that to see if that fixes the problem. Have you tried testing the port with anything besides a mouse? They may just be shot.

[ithinkyou5.0]

try testing some other plug and play device like a USB flash drive. have you installed the drivers for the mouse? also check in device manager any devices that are giving you an ! mark like the wmacquinn said and then look at the details section to find out what it actualy is then get the latest drivers for it.

[pmcross]

Are the USB ports that you are trying in the fron of the PC? If so I would try the ports in the back of the computer and iif they work then double check the connections from the front USB to the USB controller on the motherboard.