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pmcross
11-03-2008, 02:46 PM
If anyone is interested I made my custom MSI installer so that I could use logmein free to do remote support. I set up a tailored msi file so that the end user can download the file and once installed it is automatically pointed to my logmein account, that way you get the benefits of the logmein pro account for free, let me know if this was helpful. Here is the link with instructions Custom LogMeIn Instructions (http://philscomputerrepair.com/Logmein.htm)

Bullfighter
11-03-2008, 03:04 PM
Sweet Deal! Thanks pmcross!

EP

MrMille
11-03-2008, 03:06 PM
Are you serious?

You are basically getting PRo for nothing!?

pmcross
11-03-2008, 03:54 PM
Pretty much, as far as being able to have someone download a msi package tailored to point to your logmein account, as far as file transfer no, the pro package has this but if you are looking for a way to do remote support without giving out your logmein account info.

TechGuy71
11-03-2008, 04:34 PM
Hey I just want to make sure I am doing this right....

First of all I do need the QuickStart Pack, right? Think I found this out already when I tried to compile and it wouldn't let me.

Also, the only fields I need to change are the FilesDir, MyEmail, MyPassword, and UserPassword? The "App" fields above stay as they are? The User Password, is that the password I want the login to the remote system to be?

And the FilesDir.. I just put the AddWinUser.exe file and the newly compiled logmein.msi into this folder I put there?

Sorry, I know it should be simple...

Thanks for this!

Can't wait to try it!


....on further review... it seems there's more too it than that :)

If someone wouldn't mind a little more detailed (dummy-proof) instruction for us non-programmer types it would be greatly appreciated. I could probably trial & error it... but would prefer to get it right.

Thanks again!

pmcross
11-03-2008, 05:00 PM
Hey I just want to make sure I am doing this right....

First of all I do need the QuickStart Pack, right? Think I found this out already when I tried to compile and it wouldn't let me.
Sorry I think that I forgot to include that you need to downlaod the logmein free msi first off

Also, the only fields I need to change are the FilesDir, MyEmail, MyPassword, and UserPassword? The "App" fields above stay as they are? The User Password, is that the password I want the login to the remote system to be?
Yes the user password is the security code that you will use to authenticate yourself to the remote system provided that a password isn't already set on the remote system

And the FilesDir.. I just put the AddWinUser.exe file and the newly compiled logmein.msi into this folder I put there?
You need to put the original logmein msi and the addWinUser.exe in whatever directory and then change it here.[/QUOTE]

Sorry, I know it should be simple...

Thanks for this!

Can't wait to try it!

You may also want to change the Encryption=true
Password=1234 to Encryption=false so that the user wont have to put in a password to extract the file, it is up to you. You shoudl the be able to compile your custom msi. Don't hesitate to ask any questions, I am happy to help in any way that I can.

pmcross
11-03-2008, 05:05 PM
I am updating my site now with better instructions, I apologize for not doing this to start with, i will let everyone know when the page has been updated

pmcross
11-03-2008, 05:39 PM
All, I have update my site with detailed instructions on how to create a LogMeIn custom tailored MSI, please let me know if anyone has any problems.

tartis
11-03-2008, 06:09 PM
Does that install method give your user name and password to your customer? Can they figure this out?

TechGuy71
11-03-2008, 06:35 PM
Thanks for the added instructions, and for taking the time to share this with us, pmcross! I fired it up and it works just fine. This will work great for me to install quickly on my own systems, however I just wish there was a free or cheaper way to implement IT Rescue. Their prices for this are off the charts. I feel that sooo many smaller shops would use it if it was attainable. I just can't justify $130/mo if i'm not sure i'm gonna use it several times a day for billable time. And I haven't really found a solution that has all of what I desire.. ability to reboot into safe mode and reconnect, etc...

Oh the dilemmas of a small computer shop... another topic for another thread I guess... lol

But thanks alot! this is a real neat tool!

pmcross
11-03-2008, 06:46 PM
Does that install method give your user name and password to your customer? Can they figure this out?

it does not give your username and password to the custom, I do not believe that they can figure it out either, they will however be able to see your email address on the initial install but your password will be encrypted.

pmcross
11-03-2008, 06:50 PM
Thanks for the added instructions, and for taking the time to share this with us, pmcross! I fired it up and it works just fine. This will work great for me to install quickly on my own systems, however I just wish there was a free or cheaper way to implement IT Rescue. Their prices for this are off the charts. I feel that sooo many smaller shops would use it if it was attainable. I just can't justify $130/mo if i'm not sure i'm gonna use it several times a day for billable time. And I haven't really found a solution that has all of what I desire.. ability to reboot into safe mode and reconnect, etc...

Oh the dilemmas of a small computer shop... another topic for another thread I guess... lol

But thanks alot! this is a real neat tool!

Have you ever tried TeamViewer? It is a really good free remote support tool. It does not install any software on the cliients PC and you are able to do file transfer over SSL. You are able to email the customer a link. Give it a try and let me know what you think
http://www.teamviewer.com/index.aspx
As far as rebooting in safe mode and such LogMeIn Free is able to do that, you need to go into the preferences in logmein and then go to reboot options.

TechGuy71
11-03-2008, 07:48 PM
No, TeamViewer is one I haven't tried. Either their website is really confusing or I am just real tired today lol. What exactly does/doesn't the free version do? What are the limitations? Is it still a 1-click solution from the customer's end? Is it brandable and can it be integrated to a website?

Another one I was just checking out is called SimpleHelp. Nothing free about it, but it is a one-time charge and you can put it on your own server, which is kinda neat I think. Any experience with it? As much as I've searched and read, this is the first I've heard of it.

justpcsupport
11-03-2008, 08:25 PM
In Response to the Username and Passwords Question.

If you First Create a Secondary User Account that is an Administrator in Logmein.com Website

Use this Username and password, Something like deploy@myorg.com, with a simple password of deploy4me!

Log in as that Account,
Goto Account,
Then Choose Extra Layer of Security.
Choose 1 of the 1st 2 Options, This will Only allow you to be able log into the account, but will still authenticate for deployment purposes, and then Check the 3rd box and set to your primary email address, so that you know if and when someone tries to log in. THis will supply you with the time and their IP address.

Once you have set these up, put those credentials in the Logmein Installer,

Also, I tackled this problem slightly differently instead of building a Custom MSI, I created a Autoit Script which does the same thing, But it allows me to do more, such as Create the User Account, set the password, Autohide it from the Start Menu in the Same fashion Logmein does with the Logmeinremoteuser account.

As Well as Set any other Settings Such as Lockout Times, Customizations, for IT Reach or Pro, (My Company Logo and Phone Number) Automatic Recording of All Remote Control Sessions and Creation of a Scheduled Task which then Uploads to our FTP Server (For Liability reasons as well as Future Assistance).

I'm sure all of this could be done with an MSI, but It just seemed more robust using autoit.

Hope this helps.

pmcross
11-03-2008, 08:36 PM
No, TeamViewer is one I haven't tried. Either their website is really confusing or I am just real tired today lol. What exactly does/doesn't the free version do?
Take a look here for what the free version does/does not have http://www.teamviewer.com/licensing/index.aspx
What are the limitations? Is it still a 1-click solution from the customer's end? Is it brandable and can it be integrated to a website?

Yes it is brandable and as far as the custom side it is one click and then they read you the id number and the security code

Another one I was just checking out is called SimpleHelp. Nothing free about it, but it is a one-time charge and you can put it on your own server, which is kinda neat I think. Any experience with it? As much as I've searched and read, this is the first I've heard of it.
I have never heard of SimpleHelp, I usually just use a combination of LogMeIn free and TeamViewer, Another one that is good is Microsoft Office Live Meeting, although it can be expensive too.