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Xander
10-24-2011, 08:14 PM
With all the "what's the best remote support software" threads that come up, I thought maybe we just need to get one single chart finally compiled and, once completed (to the best of our satisfaction), maybe it can be sticked at the top of the forum.


I would love to move this over to an online wiki-style spreadsheet for all to use. Suggestions are welcome.
EDIT:
I have removed screen-caps of the chart in favour of an editable Google Doc:
https://docs.google.com/spreadsheet/ccc?key=0AkoMnj9iolvNdE5reFc0Mmp0dG01UW1uQ00wV3hjT EE

If you want something added, please do so.
I've listed some of the better known ones but I know there's a good handful of other programs out there.


Pricing per seat and all that licensing stuff will never fit into a chart like this so let's not get hung up on that. For the sake of discussion, let's just use numbers relevant to a one-man tech business.

Once the chart has a little more flesh to it, I'll be glad to offer up the actual spreadsheet itself.

I'm not going to bother listing things like "Reboot into Safe Mode" as features because, frankly, if it can't do a few features like that, it's crap and is just a "screen sharing" app. I'd also rather not focus on things for Unattended systems as that goes more into MSP areas.

Note: If, for any reason, you're going to quote this original post, please delete the picture. Two reasons: It'll keep the thread page shorter and, more importantly, it'll be a different URL for the pic each time you'll be quoting a soon-to-be-outdated picture.

RichmondTech
10-24-2011, 09:52 PM
Must have been a slow day for someone. :)

Actually, that's a really slick comparison man. Great job!

14049752
10-24-2011, 10:00 PM
I don't see the chart :confused:
But.... this is why the wiki exists.

Mushin
10-24-2011, 11:54 PM
FYI.... The Log Me In Recuse chart is missing many check marks unless I am not interpreting the features properly.

As an example..

There is:
two way files transfer
Clipboard syncing
Multi-Monitor support

I did not check into all of them but those are the ones I know off the top of my head.

allanc
10-25-2011, 12:16 AM
With all the "what's the best remote support software" threads that come up, I thought maybe we just need to get one single chart finally compiled and, once completed (to the best of our satisfaction), maybe it can be sticked at the top of the forum.

If someone wants another program added to the list, no problem, but they need to fill in the blanks. Sending it via PM is welcome.
I've listed some of the better known ones but I know there's a good handful of other programs out there.

Pricing per seat and all that licensing stuff will never fit into a chart like this so let's not get hung up on that. For the sake of discussion, let's just use numbers relevant to a one-man tech business.

Once the chart has a little more flesh to it, I'll be glad to offer up the actual spreadsheet itself.

I'm not going to bother listing things like "Reboot into Safe Mode" as features because, frankly, if it can't do a few features like that, it's crap and is just a "screen sharing" app. I'd also rather not focus on things for Unattended systems as that goes more into MSP areas.

Does one exist for the 'repair tracker' e.g. PCRT?
I may be in the market for such software and I know very little about them.
If not, I would be interested in seeing the results.

allanc
10-25-2011, 01:14 AM
Simple Help. Only the changes are mentioned:

Price 2nd year: $60
Does full purchase include version updates: yes
Portable or one-click: yes
Connects to: Windows, Mac and Linux
Ipod/Andoid App: yes
Control Locks: yes
Clipboard Syncing: yes
Keyboard Mapping: yes
Screen Recording: snapshots only
Chat logging: yes
Brandable: yes

Xander
10-25-2011, 01:47 AM
FYI.... The Log Me In Recuse chart is missing many check marks unless I am not interpreting the features properly.At no point did I saw it was done :) In fact, I expect this will be updated every so often as new versions come out with new features.

Simple Help. Got 'em.
As for a PCRT chart.... there's a lot less of those so it might be a simpler chart. Start a chart and I'll gladly fill in the PCRT blanks.

allanc
10-25-2011, 02:05 AM
At no point did I saw it was done :) In fact, I expect this will be updated every so often as new versions come out with new features.

Got 'em.
As for a PCRT chart.... there's a lot less of those so it might be a simpler chart. Start a chart and I'll gladly fill in the PCRT blanks.
For the remote support (and subsequently PCRT et all) ... IMHO a very important item that should be included is 'how is it hosted'.

allanc
10-25-2011, 03:54 AM
With all the "what's the best remote support software" threads that come up, I thought maybe we just need to get one single chart finally compiled and, once completed (to the best of our satisfaction), maybe it can be sticked at the top of the forum.

If someone wants another program added to the list, no problem, but they need to fill in the blanks. Sending it via PM is welcome.
I've listed some of the better known ones but I know there's a good handful of other programs out there.

Pricing per seat and all that licensing stuff will never fit into a chart like this so let's not get hung up on that. For the sake of discussion, let's just use numbers relevant to a one-man tech business.

Once the chart has a little more flesh to it, I'll be glad to offer up the actual spreadsheet itself.

I'm not going to bother listing things like "Reboot into Safe Mode" as features because, frankly, if it can't do a few features like that, it's crap and is just a "screen sharing" app. I'd also rather not focus on things for Unattended systems as that goes more into MSP areas.

Note: If, for any reason, you're going to quote this original post, please delete the picture. Two reasons: It'll keep the thread page shorter and, more importantly, it'll be a different URL for the pic each time you'll be quoting a soon-to-be-outdated picture.

The facts are important, very important.
But, I think that this topic is made of more than black and white.
Outside of the table there could be comments/observations from the techies themselves who have used the product.
For example, let’s say that SimpleHelp has great features (lots of checkmarks in the columns) but the implementation is such that the s/w runs very slow or the connection process is too cumbersome or no matter what half the time it takes over 15 minutes to get connected because the design is such that the client just doesn’t get it.

I just had an idea that you see in many different context.
If someone wants to do a review you could have preset headings such as ‘Pros’, ‘Cons’, ‘Summary’ and ‘Would you recommend the product’.
You can also have scoring using the star system for predefined topics such as ‘ease of connection to client’, etc.

Personally (and professionally) I think this should be in the wiki and that the same format can be used for other h/w, s/w.

My 2 cents.

Xander
10-25-2011, 03:59 AM
For the remote support (and subsequently PCRT et all) ... IMHO a very important item that should be included is 'how is it hosted'.Good one. I'll add that to the next update.

Martyn
10-25-2011, 08:43 AM
Just one change, the Ipad TV free version is for personal use. The Pro version is another £94.99 :eek:

Xander
10-25-2011, 02:21 PM
The facts are important, very important.
But, I think that this topic is made of more than black and white.
Outside of the table there could be comments/observations from the techies themselves who have used the product.
....
If someone wants to do a review you could have preset headings such as ‘Pros’, ‘Cons’, ‘Summary’ and ‘Would you recommend the product’.
You can also have scoring using the star system for predefined topics such as ‘ease of connection to client’, etc.

Personally (and professionally) I think this should be in the wiki and that the same format can be used for other h/w, s/w.
My first thought would be to try to keep the chart kind of objective but, if someone posts a nice, clear review then I'd reference the post# in the chart's notes.
Definitely plan on contributing this to the Wiki (which may need editing to differentiate between "remote support" and "MSP")
Just one change, the Ipad TV free version is for personal use. The Pro version is another £94.99 :eek:Got it for next update. I think, for simplicity, I'm just going to list tablet prices. I've tried remoting on a phone and it's ridiculous for more than "Oh, that message. Yes, you can click Yes."

===
Got a request for Crossloop which I'll add as soon as the requestor provides that points on it.

PCSupportGlasgow
10-25-2011, 02:28 PM
nice comparison chart looking forward to see how it grows.

allanc
10-28-2011, 12:50 AM
Good one. I'll add that to the next update.
I don't know if your updates will be replacing the original table or not.
My opinion would be to do it that way.
If they are, perhaps add the revision date 'table revised on ' either at the top or bottom of the original post.
Just by .02.

Edit: Let me qualify that. I realize when you edit a post, the date appears at the bottom of the post.
What I was referring to was the actual contents of the table as supposed to the narrative around it which can be changed independently.

allanc
10-28-2011, 12:57 AM
With all the "what's the best remote support software" threads that come up, I thought maybe we just need to get one single chart finally compiled and, once completed (to the best of our satisfaction), maybe it can be sticked at the top of the forum.

I have not checked this table in detail but I do not think that file transfer is available with LogMeInFree.

Swadders
11-03-2011, 03:14 PM
With all the "what's the best remote support software" threads that come up, I thought maybe we just need to get one single chart finally compiled and, once completed (to the best of our satisfaction), maybe it can be sticked at the top of the forum.

Thank you for taking the time to do this. I have found this very useful.

YeOldeStonecat
11-24-2011, 11:03 AM
A couple of years ago I started a stickied thread over at our forums at speedguide.net, about remote support software. Here is a copy 'n paste of it, it's certainly in need of some updating...but if you're going to built a "list/chart"....IMO should include many of the other packages out there, not just the several that commonly pop up in these forums.

*******************
Proper remote support software is different than remote access software like logmein, or VNC, or PcAnywhere, or Remote Desktop Protocol built into Windows.

What defines a good remote support app
*As single click as possible for the remote end user needing support
*No firewall configuration, no port forwarding, no needing to know end users WAN IP address
*Share desktop with end user needing support, full KVM from your point of view

https://join.me/ (beta from logmein)

http://www.ammyy.com/en/

http://www.teamviewer.com/index.aspx

http://www.showmypc.com/

http://www.chunkvnc.com/index.html

http://www.ntrglobal.com/ntrsupport/

http://www.crossloop.com/landing.htm

http://www.gbridge.com/

https://www.mesh.com/welcome/default.aspx

https://secure.logmeinrescue.com/

http://echovnc.sourceforge.net/fom-serve/cache/1.html

http://uvnc.com/addons/singleclick.html

http://www.uvnc.com/pchelpware/index.html

http://www.advantig.com/oneclick/

http://www.echogent.com/products.htm

http://www.advantig.com/oneclick/

http://www.simple-help.com/

http://www.helpdeskvnc.com/modules/mainpage/index.php

http://www.gidsoftware.com/remotehelpdesk.htm

http://www.beam2support.com/EN/welcome.aspx

http://www.softplatz.com/software/remote-helpdesk/

http://www.yuuguu.com/home

http://www.dualdesk.com/

http://www.gotomeeting.com/fec/

https://www.techinline.com/default.aspx

http://www.gotoassist.com/en_US/entry.tmpl

http://www.bomgar.com/

http://www.rhubcom.com/

http://join.me

http://www.litemanager.com/

Cambridge PC Support
11-24-2011, 12:27 PM
if you're going to built a "list/chart"....IMO should include many of the other packages out there, not just the several that commonly pop up in these forums.

yep, that is a long list!

and as Xander said, if you want another program added to the list then you need to fill in the blanks

Xander
11-24-2011, 02:04 PM
^^Precisely. It's all well and good to want a complete list but to throw out another 30 names and expect me to review them for you? No thanks, new guy.

Also, please look at the OP to see what I'm willing to consider as a valid tool. Join.me isn't one; it's a screen sharing tool, not remote support.

MobileTechie
11-24-2011, 05:12 PM
Why is only Instant Housecall's Premium product on there? What about the Express edition exludes it from consideration?

I've been using it for over a year now and it works well as a remote support product. They've done a lot of work on speeding it up and other refinements.

Xander
11-24-2011, 05:44 PM
Actually, just because something's not listed doesn't mean it's excluded. Just means I didn't think of it (or hadn't heard of it).
"I've listed some of the better known ones but I know there's a good handful of other programs out there. "

The goal isn't for this to be my list but our list. In fact, if anyone can suggest a wiki-style online spreadsheet, I'll convert what I've got over to it.

YeOldeStonecat
11-25-2011, 01:19 PM
^^Precisely. It's all well and good to want a complete list but to throw out another 30 names and expect me to review them for you? No thanks, new guy.

My intent wasn't to ask you to review them (I'd already/tested used a few so didn't need that)
Just trying to build more options to a list. Adding more options to a list of products is usually looked at as a good thing. Just like...I haven't updated the list I made over on the SG forums..and after seeing some "new to me" product names over here on these boards, I will update the list that I made over there...to give people more options.

I'd tried quite a few of those products in the list, including many that required building and hosting your own "server" for them...and many are quite decent....including free ones.

Many in the field, including myself, go use join.me for remote support. Much of what we do requires just getting to an end users desktop quickly and easily. For clients of ours that are not on our N-Able N-central port with its remote access tool, join.me is a quick 'n easy way to get to their desktops to help with with what they need. Some examples of this week...a law firm client had trouble setting up Outlook for a new account we added for them, because their office manager got married and changed her name. After checking a few settings over the phone...I decided I wanted to see it. 30 seconds later I was looking at Outlook on her desktop through join.me, went through the account settings, and found he was just dyslexic in doing the custom port settings for incoming/outgoing mail servers. Another example for using it, an accounting firm..had to update their licensing for their CSA..was nice' n easy over join.me.

I've used remote access/remote support tools since PcAnywhere version 5 for DOS and CarbonCopy and Timbuktu....we use a lot of different ones still today, and I definitely put join.me into that group for quick and easy access to one-off desktops. Full time remote access for managed clients? No...it's not, we use N-Able now mostly for that. But for the quick phone from someone not on your monthly managed list...to get to their desktop to do something...works just fine.

Linkotech
11-25-2011, 03:34 PM
Good work, congrats!!!

rsarceno
11-25-2011, 07:10 PM
I’ve been using Remotezilla for about 1 ½ year. They do offer more options
Perpetual licensing. You own it forever no monthly no update (2 year and up is free)
Number of Concurrent: I think unlimited but only had 5 session at one point
Self-Hosted: Yes
Does full purchase include version update: yes
File Transfer: Yes
Screen Blanking: Yes
Control Lock: Yes

I'm not sure the exact definition of your other criteria so I just skip it.
Hope this helps.

__________________
Roel

Sarceno Network Consulting
http://www.snccomputerrepair.com/

tallship
01-25-2012, 10:24 AM
I would like to see cross-platform capabilities (and which OSes) in the grid though.

It wouldn't hurt to include some of the self-hosted offerings from the FOSS community either ;)

All in all you did a nice job!

Kindest regards,

.

ComputerRepairTech
01-25-2012, 05:33 PM
Screen Recording line is missing entries. Teamviewer definitely has screen recording...I am pretty sure logmein rescue does as well?

Xander
01-25-2012, 06:58 PM
I would like to see cross-platform capabilities (and which OSes) in the grid though.

It wouldn't hurt to include some of the self-hosted offerings from the FOSS community either ;)I'm sure we all would. Let us know when you've added it.
Screen Recording line is missing entries. Teamviewer definitely has screen recording...I am pretty sure logmein rescue does as well?


This is the link on Google Docs for it (https://docs.google.com/spreadsheet/ccc?key=0AkoMnj9iolvNdE5reFc0Mmp0dG01UW1uQ00wV3hjT EE) . It's editable. Please don't add anything if you're only "pretty sure."

djyox
12-03-2012, 04:17 AM
WOW! Thanks for the spreadsheet! I can't tell you how hard I was looking for something like this! Thank you for saying something about it in another thread! A little search button magic and found it!

smoke070
12-15-2012, 02:11 PM
I see nothing on the chart?? I think someone may have edited everything out.. or my browser is acting up

Xander
12-15-2012, 03:46 PM
Nope. It's there. There are two worksheets to the document. That's why the huge, red "REMOTE APPS ARE ON THE SECOND WORKSHEET (bottom of page)". Did you look at the second one, too?
If you saw none of that, try another browser. (Although, on a technician's forum, nobody should have to be told a basic diagnostic step)

tf76
12-17-2012, 12:50 PM
Not to discredit Xander in any way BUT I have found this.

It's definitely not as comprehehensive as Xanders list but it has many programs listed.

http://socialcompare.com/en/comparison/compare-professional-remote-desktop-software


Regards,

Xander
12-17-2012, 04:23 PM
No discrediting felt :) - if I'd found a list like that months ago, I'd not have bothered. They are missing the two main ingredients: Reboot&reconnect and allowing login.