XP will restart but not shutdown

[The Birddog]

Hi,

I have a laptop running XP. When I ask it to restart it will, no problems. When I ask it to shutdown it just hangs. I have no hardware device problems and have tried disabling all services but it still does the same thing.

Any ideas anyone?

the Birddog

[JayTech]

Check the event viewer for any errors when you try to shut down also does this happen even in safe mode? can you give a wee bit more info on where it hangs, is it before or after ending all programs and services? Also when did this start happening because you could just do a system restore if you havent tryed that already.
Jaytech

[jhoppe]

Is there still an XP status window open saying...windows is shutting down or closing network connections? Or does it not even get that far?

[The Birddog]

Sorry for being vague. It stops when it says "windows is shutting down". I havn't tried system restore, just because the customer took the laptop to another repair man a year ago with the same problem.

[jhoppe]

Like JayTech said...does this also happen in safe mode? Or, can you boot windows, disable your antivirus and then do a shutdown and see what happens...?

[Phishie]

You can run EndItAll (http://www.docsdownloads.com/enditall-1.htm) to kill all applications except for crucial system services, then try to shutdown. This will at least let you figure out whether it is a third-party software problem or an operating system problem.