View Full Version : Charge query

05-27-2008, 12:49 AM
Just a quick one for you,
I went to a guys house the other day to repair his laptop, while I was there, he got me to fix two other computers as well, being 3 all up.
Question: do you guys charge per PC or just the job in general?
I walked out of there with two hours pay for fixing 3 computers. If they were 3 different customers I would have made heaps more cash.

Let me know your thoughts.

05-27-2008, 01:34 AM
I think you charged correctly.

05-27-2008, 03:23 AM
Personally, I like to charge per job. The reason being I don't think it fair to charge the customer if I'm there an extra long time because I don't know how to do something. Also, if I'm in and out quickly I know I made a fair amount. Just my opinion. It is how I would want to be charged if I was the customer.

05-27-2008, 01:28 PM
From my end it would depend on the situation...I've had similar calls before. Went to the customers home for a desktop repair (memory replace) then asked if I could do anything for their laptop. While both were easy fixes, I explained up front that there would be an extra charge, which they were more than happy to pay. On the other hand, I've also had a call to repair a desktop, then wanted me to look at a couple of others to "see" if there was anything I could do...anyhow, I could, but the customer didn't want to pay extra seeing as how I was already there. Don't know about anyone else, but in my area you'll frequently run into customers who want something for nothing.

05-27-2008, 01:32 PM
Everyone wants something for nothing!!!!

I suppose, in reality, you would have to have terms and conditions or a pricing guide in place for this sort of thing. The customer would also have to understand that there are charges for each computer. I don't have this in place so I can't use it.
It might be something to look at in the future....

05-27-2008, 02:07 PM
For on site I use a per hour charge which would have covered both of these situations. I also have a minimum charge of 1 hour so if the first problem is sorted quickly the customer has the option of sending me on the way or asking me to carry out some other little job to complete the hour.

05-27-2008, 02:50 PM
I would say onsites its easy and allows the customer to maximize thier value by paying you by the hour and allowing you to fix multiple machines. For carry-in/drop-off service it would certainly be per machine/task/job. You may also have some flat rate on-site jobs such as installations where then if they ask you to do more it would cost extra.

Nathan H
05-27-2008, 08:08 PM
I do exactly the same as ACS.

Primarily for this reason.

Say for example, you take a job over the phone for simply spyware removal and to update the PC (Updates to include, O/S, A/V & A/S) with all necessary scans.

You quote what you think is a good price, the customer is happy and you agree to call at his home and carry out the work.

You get there and his PC has 2x 400GB HDD's with a 1GB CPU and 256mb of RAM his MOBO only supports USB1 and he only has dial-up Internet access.

The jobs gonna take a lot longer than you first quoted for, and if your quote was low initially, is it going to be financially viable to be there for an extra few hours UNPAID!!!!

By the hour is the way ahead,

Also if the customer insists on taking to you and distracting you, or wants the running commentary,(We've all had them) you can always advise them as they are paying by the hour you are more than willing to talk to them and advise them on anything, however it would be cheaper for them if they JUST SHUT THE HELL UP!!!! and let you get on with what they asked you to do.

I Strongly advise you don't use my exact words, it may offend someone......can't think why though ...... lol....

05-30-2008, 06:42 AM
I like to charge per job. But I offer a discount for any combo work. For example, the first computer setup is $55 and a second computer setup would only be $25. There is also a $25 travel fee on top of that.

For the job you mentioned, my price would have been $155. $50 for the first computer, $40 each for the other two, and $25 trip fee.

05-30-2008, 10:07 AM
I charge either per hour or per job depending the job and circumstance.

05-30-2008, 05:05 PM
I was thinking of maybe charging per hour in some cases. But I'd rather not make things confusing. I like my clients to know what they are going to pay up front so that there are no surprises and nobody gets upset over the price.

If the job is going to be tough I can always take the computer back to my shop if the client would allow me to. Virus and Spyware Removal and Data Recovery are two things that I do not do on-site. If they want that service, they either have to let me pick it up for them or they have to drop it off to me. I've spent 8 hours removing a virus before so that is something I just won't do in-home. I charge a lot and I tell the client it can take 3-5 days but the virus will be gone.

05-30-2008, 06:50 PM
Perhaps I should expand on my previous post.
If I get called out to a job then i offer a per hour service.
However if I take a PC back to the workshop then I present the customer with a written quote and agree a price before leaving.
If I am more than an hour on site I also offer the customer the same fix for a set price deal.

This give me the best of both worlds as if I cannot fix in an hour on site I normally have a good idea of how long it is going to take me and so can offer a fix priced deal.

05-30-2008, 09:11 PM
Mine is a little different. I charge a combination of hourly yet job base. My fee structure is based upon a mechanic structure. You call, asking for a Virus Abatement. That is 1.5h with my service fee of $55 per hour. Same type of thing a service manager would do. If a customer asks for extra work, I will charge depending on what they ask.