1Tek
05-16-2008, 07:46 PM
Hello all!
I hate for this to be my first post, but I can't find the simple answer to this problem.
I was working on a clients PC trying to stop a "New hardware found" pop-up. I tried to identify the device and download the drivers from the net, but I can't. Where can I get info on the device in question, like a manufacturer ID or similar so I can get the right drivers?
I've tried the device manager, but all it says is "unknown". I was given all the USB devices they use: webcam, keyboard, camera, and thumbdrive. All seem to work just fine! I even unplugged everything except the keyboard and the message still comes up! Surely the keyboard has the right drivers...it's working.
I admit to not being the greatest windows admin, but this should be simple. So how do I identify the device it thinks it has found?
Also of note, this PC was massively infected with viruses/adware, which I have cleaned up.
Thanks in advance for ANY pointers,
Chris
I hate for this to be my first post, but I can't find the simple answer to this problem.
I was working on a clients PC trying to stop a "New hardware found" pop-up. I tried to identify the device and download the drivers from the net, but I can't. Where can I get info on the device in question, like a manufacturer ID or similar so I can get the right drivers?
I've tried the device manager, but all it says is "unknown". I was given all the USB devices they use: webcam, keyboard, camera, and thumbdrive. All seem to work just fine! I even unplugged everything except the keyboard and the message still comes up! Surely the keyboard has the right drivers...it's working.
I admit to not being the greatest windows admin, but this should be simple. So how do I identify the device it thinks it has found?
Also of note, this PC was massively infected with viruses/adware, which I have cleaned up.
Thanks in advance for ANY pointers,
Chris