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View Full Version : How do you remote repair a BSOD


frenchscottie
01-29-2011, 01:42 AM
I saw on a Techs site for remote repair on a BSOD, how can you do that? I suppose you have to get into safe mode?

Xander
01-29-2011, 01:58 AM
Some BSODs will occur even in Safe Mode (think about ram and hard drive errors).

Any site claiming they can fix any BSOD remotely is full of it. The best they can do is get to the Event Viewer quick enough to diagnose it.

One cannot fix bad RAM or replace a bad hard drive remotely.

frenchscottie
01-29-2011, 02:06 AM
Some BSODs will occur even in Safe Mode (think about ram and hard drive errors).

Any site claiming they can fix any BSOD remotely is full of it. The best they can do is get to the Event Viewer quick enough to diagnose it.

I thought so.


One cannot fix bad RAM or replace a bad hard drive remotely.


Wouldn't it be good if you could. :D

colonydata
01-29-2011, 03:52 AM
Wouldn't it be good if you could. :D

that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

frenchscottie
01-29-2011, 12:38 PM
that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

Yeah that's a good idea - you could have it free with the newspapers with instructions and your phone number printed on it.
You could have a "WARNING DO NOT INSERT IN DVD/CD DRIVE UNLESS YOUR PC IS NOT WORKING PROPERLY." :D

ATTech
01-29-2011, 05:10 PM
Barring hardware failures, it's possible if the computer has Intel vPro.

BostonGeek1
01-29-2011, 10:04 PM
they're assuming safe mode will work........basically narrowing it down to bad drivers or software that launches on startup....

16k_zx81
01-30-2011, 05:00 AM
I guess it would work if it was one of those blue-screen screensavers :)

Painless
01-30-2011, 09:17 AM
that might be an idea. build a winpe or linux live cd with team viewer on it, and store all of your special sauce tools(memtest, spinrite,etc) in an encrypted file. and bombard your city with them ala AOL cds.

distributing them would be the real problem.

although certainly i would give one to each customer. as a if it hits the fan put in this disk and call me.

HI colonydata
As you can see I'm a newbie. I like the idea of a live CD with teamviewer incorporated. My knowledge of scripting is limited but I assume it is possible to have your live CD launch into teamviewer.
Can you point me in the right direction to find out how to do this.
I have tried to get my head round setting up a Winpe

1.


Sent from my HTC Desire using Tapatalk

colonydata
01-30-2011, 08:20 PM
i am looking into it.

Tom Hudson
01-31-2011, 08:57 PM
It can be done if you can get the client to tell you the error message, and that the BSOD does not happen on boot.

callthatgirl
02-01-2011, 01:24 PM
I've talked many clients through fixing BSOD on their side, depends on the error and the troubleshooting involved.

Sometimes it's just as easy as unplugging all the cords and letting the computer rest for 10 minutes.

AdamsAPlus
02-01-2011, 09:37 PM
I've talked many clients through fixing BSOD on their side, depends on the error and the troubleshooting involved.

Sometimes it's just as easy as unplugging all the cords and letting the computer rest for 10 minutes.

I agree with this but most likely the website will lead you to believe it can fix any BSOD issue remotely, and that would not be possible.

myPCTechs
02-02-2011, 11:34 AM
It is true, you CAN fix any BSOD remotely!!! Here's how:

Get a large box
Address it to me
Pack it with your computer
Ship it

I will REMOTELY fix your BSOD and within 7-14 days you will have your computer back, fully repaired. :)

gikstar
02-03-2011, 06:26 AM
What a scam... and people fall for it.

I find that the largest percentage of BSOD's happen at startup before anyone can logon remotely.

I wonder what/how they charge for their service? I suspect that they ask for their money upfront.