DavidF
11-12-2010, 01:04 PM
For those of us in au you might notice a shift in Bigpond's support methods.
They are now apparently offering remote support.
http://www.couriermail.com.au/news/technology/give-us-the-keys-to-your-pc-says-telstra/story-e6frep1o-1225943542754
Unless they have increased the level of training of their support techs this might come as a Christmas bonus to us matchstick selling waifs.
Alternatively (heaven forbid they should actually have a clue what they are doing) you might need to adjust your methods.
2x recent experiences with Optus also seem to indicate a huge shift in quality of support, including calls from tier 2 support techs when delegated as the client's TS contact and rapid response sms contact if the issue is escalated.
It seems the game is possibly changing.
They are now apparently offering remote support.
http://www.couriermail.com.au/news/technology/give-us-the-keys-to-your-pc-says-telstra/story-e6frep1o-1225943542754
Unless they have increased the level of training of their support techs this might come as a Christmas bonus to us matchstick selling waifs.
Alternatively (heaven forbid they should actually have a clue what they are doing) you might need to adjust your methods.
2x recent experiences with Optus also seem to indicate a huge shift in quality of support, including calls from tier 2 support techs when delegated as the client's TS contact and rapid response sms contact if the issue is escalated.
It seems the game is possibly changing.