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View Full Version : Teamviewer 5.1.9385 any fellow tmv users having issues?


ComputerRepairTech
10-26-2010, 03:22 PM
I updated Teamviewer both my main client and the customized quicksupport tool I sent to customers to 5.1.9385. My main objective in updating was to try to fix the logo not showing up on reboot however that issue is still in the newest version. What surprised me was I am now experiencing an issue that is simply unacceptable. I am having issues rebooting users from safe mode to normal mode. I have included a screen shot of both the logo issue and the reboot issue.

Can any fellow teamviewer users confirm they are experiencing the same issues? I have tested this myself using 2 different vms and a vista laptop but the more reassurance I have the more likely teamviewer support will get on the ball.

Martyn
10-26-2010, 03:38 PM
I'm looking at buying Teamviewer. From what I can see when you purchase it you purchase the version at that time and carry on using that. If you want an upgrade you have to buy it. My thinking is that you have an upgraded version you shouldn't have. Am I right? Or are you using the free version? The fact you are using your logo it's a purchased version I think.

ComputerRepairTech
10-26-2010, 03:41 PM
I'm looking at buying Teamviewer. From what I can see when you purchase it you purchase the version at that time and carry on using that. If you want an upgrade you have to buy it. My thinking is that you have an upgraded version you shouldn't have. Am I right? Or are you using the free version? The fact you are using your logo it's a purchased version I think.


When you purchase teamviewer you do purchase the version but not the build. Meaning if you purchase teamviewer 5, then all of the updates for teamviewer 5 are free. I did purchase a teamviewer 5 premium license. This issue does not appear to be limited to premium licenses or the customized quick support module. You should be able to use the free quicksupport and the full version of 5.1.9385 and test to see if you experience this same issue.

Martyn
10-26-2010, 03:59 PM
When you purchase teamviewer you do purchase the version but not the build. Meaning if you purchase teamviewer 5, then all of the updates for teamviewer 5 are free. I did purchase a teamviewer 5 premium license. This issue does not appear to be limited to premium licenses or the customized quick support module. You should be able to use the free quicksupport and the full version of 5.1.9385 and test to see if you experience this same issue.

Ok thanks for the info, I thought you just bought the exact version at the time and no more. Iused to use it in my last company but they didn't have the logo'd version just the stock one.

ComputerRepairTech
10-27-2010, 01:36 PM
Looks like they were able to duplicate the issues (not sure why it had to take so many messages back and forth when it happens 100% of the time) so hopefully it wont take them long to fix.

ComputerRepairTech
11-06-2010, 03:46 PM
I think its important to note that as of today 11/6/2010 no new update has been published to resolve this issue.

supporter
11-09-2010, 08:08 PM
I am following this story. I was just recently considering a license for TV and would like to see how this is resolved. Keep us posted on your experience.

ComputerRepairTech
11-15-2010, 04:08 PM
It's been over 2 weeks now with no change.

supporter
11-15-2010, 04:30 PM
Thanks for the update. I'm surprised that there has not been a quicker response.

I will await my final decision to buy after seeing how this plays out.

kale76
11-15-2010, 07:16 PM
TeamViewer 6 Beta has been released and is scheduled for final release this December.

http://www.teamviewer.com/download/tv6.aspx

Martyn
11-15-2010, 07:43 PM
Phew I bought Teamviewer a couple of weeks ago so I get a free upgrade :)

supporter
11-15-2010, 09:45 PM
TeamViewer 6 Beta has been released and is scheduled for final release this December.

http://www.teamviewer.com/download/tv6.aspx

This looks good. I hope all the issues are resolved and addressed. I will wait and see.

ComputerRepairTech
11-18-2010, 01:41 AM
Issue persists in Teamviewer 6....which is messed up considering they just sent me a ticket claiming this should fix the problem xD.

supporter
11-18-2010, 07:20 AM
I would ask them if they are working on it. Then give them a link to this forum thread. Maybe they will find more motivation ;)

supporter
11-22-2010, 06:49 PM
@Martyn - Are you having the same trouble with TV ?

Has the company responded to trouble tickets regarding this lately?

Martyn
11-22-2010, 06:59 PM
I haven't had any trouble with it but to be honest I've been busy with other stuff.

rhinetech
11-22-2010, 07:31 PM
I'm interested in how this turns out, I'm on the fence right now if i want to purchase TV6 when it comes out full steam...

EDIT 12/23: I have since purchased TV6, and love it. And no, I will not buy your licence via Western Union, Dr. from Pakistan...

ComputerRepairTech
12-02-2010, 09:41 PM
The issue does not appear to effect the newest version of teamviewer 6. However it does oddly disconnect when logging in a user while in safe mode. Perhaps this is relevant and its some sort of temporary work around?

Anyway Martin Basgiér @ Teamviewer has given me a temporary teamviewer 6 license that lasts until February to give me a working teamviewer until they can fix teamviewer 5.

ComputerRepairTech
12-22-2010, 01:33 PM
Now fixed in teamviewer5. Issue with custom missing logo is still there but oh well at least it works.

Knightsman
12-22-2010, 03:34 PM
TV 6 is Great, Im about to start the montly plan in Jan. I use it on my Droid constantly.

supporter
12-22-2010, 05:15 PM
TV 6 is Great, Im about to start the montly plan in Jan. I use it on my Droid constantly.

Sounds great, I like my droid.

4ycr
12-22-2010, 09:24 PM
TV 6 is Great, Im about to start the montly plan in Jan. I use it on my Droid constantly.

What monthly plan do they have as I could not see it on their website

Martyn
12-22-2010, 09:26 PM
Teamviewer is a one off payment :confused:

BryanVest
12-24-2010, 08:57 AM
I think you can email their sales team and get a monthly payment plan if I remember correctly.

supporter
12-24-2010, 11:00 AM
I think you can email their sales team and get a monthly payment plan if I remember correctly.

Good to know about that option.

Martyn
12-24-2010, 11:01 AM
I think you can email their sales team and get a monthly payment plan if I remember correctly.

Hmm they obviously don't want to promote it because it's not on the website the last time I looked.