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View Full Version : NVIDA GPU issue, longish post


Cadishead Computers
10-07-2010, 10:26 PM
Hi all, my apologies if this has been mentioned previously. I Came across this in a email the other day, and wondered if any US tech's had heard of it, for your clients..

If you purchased certain models of notebook computers containing an NVIDIA graphics processing unit or media and communications processor, you could be entitled to benefits under a class action settlement.

This is a summary of the Full Notice. Click here to visit the settlement website to obtain the Full Notice. Do not reply to this email. Replies will not be read.

The United States District Court for the Northern District of California, San Jose Division, authorized this Notice.

This is not a solicitation from a lawyer.

A settlement of a class action lawsuit (The NVIDIA GPU Litigation, Case No. 08-cv-04312-JW) relates to the NVIDIA chips inside certain Dell, Hewlett-Packard (“HP”), and Apple notebook computers. The lawsuit claims that NVIDIA sold defective Graphics Processing Units (“GPU”) and Media and Communications Processors (“MCP”) that affected the performance of some of the notebook computers in which they were incorporated. NVIDIA denies all allegations of wrongdoing and has asserted many defenses. The settlement is not an admission of wrongdoing.

Who is Affected by this Class Action?

All United States residents who purchased in the United States a version of one of the Dell, HP or Apple notebook computer models listed in the Table of Class Computers containing an NVIDIA MCP or GPU. These individuals are referred to as “Class Members” in this Notice.

What Can You Get From the Proposed Settlement?

Class Members who file an approved claim will be entitled to:

1. Replacement of the NVIDIA graphics processing unit or media and communications processor, which are referred to in this Notice as the “chips” if you purchased a version of certain models of notebook computers manufactured by Dell, Inc. or Apple Inc. containing one of the NVIDIA chips; or
2. A Replacement notebook computer similar in kind and value if you purchased a version of certain models of notebook computers manufactured by HP containing one of the NVIDIA chips; or
3. Reimbursement of amounts paid for repairs related to problems with the NVIDIA chips. NVIDIA will fund $2 million from which reimbursements will be made. The amount paid may depend on the number of reimbursement claims received.

NVIDIA is providing these benefits to members of the class, and is funding the settlement. Dell, HP and Apple are not parties to this lawsuit.

How Do You Receive a Benefit?

You must first qualify for filing a claim, and then file an approved claim with supporting documentation during the Claim Period. To qualify for a replacement as described in numbers 1 and 2 above, your notebook computer must be one of the Dell, HP or Apple notebook computer models listed in the Table of Class Computers, contain an NVIDIA MCP or GPU, and be exhibiting one of the symptoms listed in the Table of Identified Symptoms. To qualify for a reimbursement as described in number 3 above, your notebook computer must be listed in the Table of Class Computers, contain an NVIDIA MCP or GPU, and must have been repaired because it was exhibiting one of the symptoms listed in the Table of Identified Symptoms. The Claim Period will begin after the Court grants final approval of the Settlement. Whether or not the Court has granted final approval, the Claim Period dates and further instructions for how to qualify and file a claim will be posted at the settlement website (www.NVIDIASettlement.com) and at the toll-free telephone support line (1-877-440-7557).

Register Your Email Address To Receive an Alert When the Claim Period Begins.
To receive an email alert when the Claim Period begins, between now and December 20, 2010, visit www.NVIDIASettlement.com and register your email address. If you previously received an emailed notice about this settlement, there is no need to register.

What Are Your Options?

If you are a Class Member and you don’t want to receive a replacement or reimbursement as described above and you don’t want to be legally bound by the settlement, you must exclude yourself by November 5, 2010, or you won’t be able to sue, or continue to sue, NVIDIA about the legal claims in this case. If you exclude yourself, you can’t receive a replacement or reimbursement under this settlement. If you remain a Class Member, you may object to the settlement by November 5, 2010. The Full Notice describes how to exclude yourself or object. The Court will hold a hearing in this case (The NVIDIA GPU Litigation, Case No. 08-cv-04312-JW) on December 20, 2010, to consider whether to approve the settlement and attorneys' fees and expenses in the amount of $13 million. You may appear at the hearing, but you don’t have to. For more details, call toll-free 1-877-440-7557, go to www.NVIDIASettlement.com, or write to NVIDIA GPU Litigation Settlement Administrator, P.O. Box 6177, Novato, CA 94948-6177.

This is only a summary of the Full Notice. Please visit www.NVIDIASettlement.com or call
1-877-440-7557 to obtain a copy of the Full Notice.

Table of Class Computers

The following notebook computer models are included in the settlement if they contain an NVIDIA GPU or MCP and were purchased in the time period corresponding to each Product Identification Number:

MFR. PLATFORM NAME PURCHASE DATE RANGES
Dell Inspiron 1420 May 2007 – September 30, 2008
Dell Inspiron 9400/E1705 March 2006 – February 28, 2010
Dell Latitude D620 December 2005 – November 30, 2008
Dell Latitude D630 February 2007 – September 30, 2008
Dell Latitude D630c February 2007 – September 30, 2008
Dell Latitude D820 November 2005 – March 31, 2008
Dell Latitude D830 March 2007 – September 30, 2008
Dell Precision M2300 August 2007 – September 30, 2008
Dell Precision M4300 March 2007 – September 30, 2008
Dell Precision M6300 December 2007 – March 31, 2009
Dell Precision M65 November 2005 – January 31, 2008
Dell Vostro 1700 March 2007 – September 30, 2008
Dell Vostro Notebook 1310 December 2007 – September 30, 2008
Dell Vostro Notebook 1400 May 2007 – September 30, 2008
Dell Vostro Notebook 1510 December 2007 – September 30, 2008
Dell Vostro Notebook 1710 January 2008 – July 31, 2008
Dell XPS M1210 March 2006 – November 30, 2008
Dell XPS M1330 March 2007 – September 30, 2008
Dell XPS M1530 September 2007 – January 31, 2009
Dell XPS M1710 March 2006 – February 28, 2010
Dell XPS M1730 November 2007 – January 31, 2009
Dell XPS1710 March 2006 – April 30, 2009
HP Compaq Presario v30xx March 2006 – October 31, 2008
HP Compaq Presario v31xx March 2006 – October 31, 2008
HP Compaq Presario v32xx March 2006 – October 31, 2008
HP Compaq Presario v33xx March 2006 – October 31, 2008
HP Compaq Presario v34xx March 2006 – October 31, 2008
HP Compaq Presario v60xx May 2006 – October 31, 2008
HP Compaq Presario v61xx May 2006 – October 31, 2008
HP Compaq Presario v62xx May 2006 – October 31, 2008
HP Compaq Presario v63xx May 2006 – October 31, 2008
HP Compaq Presario v64xx May 2006 – October 31, 2008
HP Compaq Presario F500 October 2006 – September 30, 2008
HP Pavilion dv20xx March 2006 – December 31, 2008
HP Pavilion dv21xx March 2006 – December 31, 2008
HP Pavilion dv22xx March 2006 – December 31, 2008
HP Pavilion dv23xx March 2006 – December 31, 2008
HP Pavilion dv24xx March 2006 – December 31, 2008
HP Pavilion dv60xx May 2006 – April 30, 2009
HP Pavilion dv61xx May 2006 – April 30, 2009
HP Pavilion dv62xx May 2006 – April 30, 2009
HP Pavilion dv63xx May 2006 – April 30, 2009
HP Pavilion dv64xx May 2006 – April 30, 2009
HP Pavilion dv90xx May 2006 – November 30, 2008
HP Pavilion dv92xx May 2006 – November 30, 2008
HP Pavilion dv93xx May 2006 – November 30, 2008
HP Pavilion dv94xx May 2006 – November 30, 2008
HP Pavilion tx1xxx March 2007 – May 31, 2008
Apple MacBook Pro (15-inch) May 2007 – September 2008
Apple MacBook Pro (17-inch) May 2007 – September 2008

Identified Symptoms per Settlement Agreement §1.14

Symptom Class Computer Models Covered
by the Settlement Agreement

Distorted or scrambled video on the notebook computer screen

All No video on the notebook computer screen even when the notebook computer is on.

All Random characters, lines or garbled images on the notebook computer screen Dell, Hewlett-Packard
Intermittent video issues Dell, Hewlett-Packard
Failure to detect the wireless adaptor

or

Failure to detect the wireless network Hewlett-Packard systems only.
Certain versions of the following HP models do not contain an NVIDIA MCP:
dv2xxx
dv6xxx
dv9xxx

If your system does not contain an NVIDIA MCP, you are not entitled to replacement or reimbursement for a wireless problem, and the administrator may deny your claim.

www.NVIDIASettlement.com
1-877-440-7557

The United States District Court for the Northern District of California, San Jose Division, has ordered this email notice be sent. If you wish to UNSUBSCRIBE from future email messages please click here.

Bobbing
10-09-2010, 04:57 AM
Bah, as long as the mainboard is replaced free like Sony did for me outside of warranty, who cares.

keeperofthecode
10-09-2010, 06:40 AM
I got a post card about this but haven't had time to dig deep yet. I have many customers with notebooks with this problem. We always refer to it as the lights are on but nobody's home, because everything lights up but never does anything else. My Dell laptop is on the list but I haven't had any problems. This week I had one of my customers that sent there HP off to have the board replaced for this come in with it doing the same thing again less than a year later. HP was replacing the mobos but they no longer are.

hondablaster
10-09-2010, 08:50 PM
Bah, as long as the mainboard is replaced free like Sony did for me outside of warranty, who cares.

Are you not familiar with HP dv6000 and similar models they have a life of about one year and the new mobo has a life of about..... 1 year. This mean normal use. Intermittent use about 2...

That's why there was a class action lawsuit.

arrow_runner
10-09-2010, 09:14 PM
How many of you have seen the same problems with ATI chips?

IBM Thinkpad T4X series.
X-Box 360
Various Acer models.
Some Apple laptops?


That's all I can think of right now.

I just wonder if it Nvidia is only being nailed hard because HP and Apple chose them for their GPUs. I can't help but think the same thing might have very well happened had they been ATI GPUs. The argument is that this only occurs because of the lead-free ROHS compliant solder.

1aComputerServices
11-21-2010, 01:32 PM
I actually own a TX1000 with this issue so I have went ahead and submitted my claim. Not paying for another motherboard for it.

Fixed IT
12-07-2010, 12:19 PM
Man thanks for posting this, my own Dell M1530 died yesterday and it's out of warranty so this would be great if I can get it sorted!

Appletax
12-07-2010, 12:30 PM
Are you not familiar with HP dv6000 and similar models they have a life of about one year and the new mobo has a life of about..... 1 year. This mean normal use. Intermittent use about 2...

That's why there was a class action lawsuit.

That's incredibly surprising considering I have a dv6500 and I bought it at the
end of October 2007 :eek:

It works better than the day I bought it (upgraded to a fresh install of Windows
7 w/o bloatware :) :D :o :p )
:D

ATTech
12-07-2010, 05:07 PM
That's incredibly surprising considering I have a dv6500 and I bought it at the
end of October 2007 :eek:

It works better than the day I bought it (upgraded to a fresh install of Windows
7 w/o bloatware :) :D :o :p )
:D
It really depends on usage. The problem was the poor cooling which caused the poor lead-free solder to crack and lose contact. If you keep it clean and cool, it could last longer.